The Opportunity

Minimum – Anticipated Maximum Salary: $55341 - $61490 / year

The advertised pay range represents what we believe at the time of this job posting, that we would be willing to pay for this position. Only in special circumstances, where a candidate has education, training, or experience that far exceeds the requirements for the position, would we consider paying higher than the stated range. Information on our comprehensive benefits package can be found at https://careers.delawarenorth.com/whatweoffer.

• Health, dental, and vision insurance
• 401(k) with company match
• Performance bonuses
• Paid vacation days and holidays
• Paid parental bonding leave
• Tuition and/or professional certification reimbursement
• Generous friends-and-family discounts at many of our hotels and resorts

Responsibilities

• Directs associates and coordinates the activities of the front desk.
• Reviews operating and sales reports to determine necessary changes to the operations to realize revenue maximization and financial success.
• Coordinates with support managers for compliance of policies, merchandise mix and inventory.
• Directly supervises front desk associates including scheduling, training, assigning and directing work, appraising performance, rewarding and disciplining associates.
• Directs daily activities of the front desk, analyzes and organizes operations and procedures, ensures operations are in compliance with company policies and programs.
• Responsible for all front desk guest relations, including addressing guest and associate complaints, resolving issues, and responding to guest inquiries.
• Responsible for reconciling all monthly OTA and direct bill accounts.
• Responsible for keeping all Front office software and hardware systems up and running.
• Acquire all knowledge and become an expert on the property management system.
• Complete other duties and projects as assigned.

Qualifications

• Minimum three (3) years' front desk operations experience required; one (1) year in a hospitality leadership role with a college degree in hospitality may be considered in lieu of three years' experience.
• High school degree of GED required.
• Valid driver's license required.
• Commitment to customer and client service.
• Ability to communicate through oral and written skills with staff, creating a positive work environment.
• Demonstrate initiative, leadership and team building skills.
• Ability to manage frequent change.
• Ability to manage their own time as well as the time of others.
• Must be available to work evenings and weekends.

Shift Details

2nd Shift
1st Shift
Holidays
Weekends

Who We Are

At Delaware North, you’ll love where you work, who you work with, and how your day unfolds. Whether it’s in sporting venues, casinos, airports, national parks, iconic hotels, or premier restaurants, there’s no telling where your career can ultimately take you. We empower you to do great work in a company with 100 years of success, stability and growth. If you have drive and enjoy the thrill of making things happen - share our vision and grow with us.

Delaware North Companies, Incorporated and its subsidiaries consider applicants for all positions without regard to race, color, religion, creed, gender, national origin, age, disability, marital or veteran status, sexual orientation, or any other legally protected status. Delaware North is an equal opportunity employer.