Job description

Mountain Lake is an exceptionally private club and residential community. Built in 1916, it has a reputation for excellence and has developed one of the finest private club communities in Florida. This unique, one-of-a-kind community is a Five-Star Platinum Club and has been awarded numerous accolades, awards, and is proud to be recognized in the Golf Week/USA Today’s 2022 Top Ten Residential Golf Communities in the US

We are seeking Front Desk Associates with the same level of excellence that will be energetic, visible, and an interactive individual with Members, guests, and staff. This position is responsible for guest services at the club as set forth herein to keep the club functioning at top efficiency. The front desk associate will be the point of contact for Members and guests – providing helpful and knowledgeable service.

Essential Functions:

• Complete Guests’ Check-in/out of the Colony House.
• Greet Members and guests, handle inquiries, phone calls and direct them to the appropriate department according to their needs.
• Coordinate with housekeeping to determine room status.
• Input guest credit card and update any guest information within the system.
• Communicate with other areas to arrange services, such as Bellman and F&B.
• Post any charges to guest accounts.
• Prepare and distribute reports for staff.
• Provide information to Members and guests regarding transportation, airports, attractions, etc. as needed.
• Schedule massage appointments and dinner reservations.
• Coordinate take-out orders and recreational activities.

Knowledge and Skill of:

• Excellent customer service, and interpersonal skills.
• Proficient in English grammar.
• Computer software including Microsoft office.
• Operating office equipment such as photocopiers, scanners, fax machines, and multi-line phone systems.

Ability to:

• Communicate effectively both orally and in writing.
• Meet time schedules, deadlines, plan and organize work.
• Work confidently and independently with little direction.
• Work cooperatively with others using tact, patience, and courtesy.
• Work independently and uphold a strict level of confidentiality and professional discretion.
• Work with guests in a fast-paced setting.
• Perform the required role during emergency situations.

Required Education/Experience:

• High Scholl Diploma or GED.
• Club, resort, or other hospitality industry experience preferred.

Certifications and/or Licenses

• None required

Pre-Employment Notifications

Mountain Lake is a drug free work environment. All new hires are required to pass a drug screening prior to employment. Mountain Lake also conducts background checks on all new hires.

Job Types: Full-time, Temporary

Pay: $15.00 - $15.50 per hour

Schedule:

• 8 hour shift
• Holidays
• Monday to Friday
• Weekend availability

COVID-19 considerations:
To the extent permitted by law, we require Team Members to be fully vaccinated (as defined by the CDC) against COVID-19 prior to starting.

Education:

• High school or equivalent (Required)

Language:

• fluent English (Required)

Work Location: One location

learninglandscape.com is the go-to platform for job seekers looking for the best job postings from around the web. With a focus on quality, the platform guarantees that all job postings are from reliable sources and are up-to-date. It also offers a variety of tools to help users find the perfect job for them, such as searching by location and filtering by industry. Furthermore, learninglandscape.com provides helpful resources like resume tips and career advice to give job seekers an edge in their search. With its commitment to quality and user-friendliness, learninglandscape.com is the ideal place to find your next job.