Job description

We are looking for a Front Desk Associates to serve as our members’ first point of contact and manage all aspects of their gym needs. Front Desk Associates' responsibilities include checking in members, charging members for retail items, offering prospect's information about the gym and acquiring membership sales. If you have a knack for customer service and work experience in the fitness industry, we’d like to meet you. Ultimately, you will help create a pleasant and memorable experience for our members.

Responsibilities

• Membership Sales.

• Greet all members & guests with a smile and wish them well as they exit the club.

• Check in all members and guests in accordance with company procedures.

• Facilitate any messages on club software at member check-in.

• Answer phones in courteous, helpful, professional manner.

• Communicate special events to members and guests.

• Maintain an atmosphere which makes members feel welcome.

• Facilitate all member requests or forward to a manager.

• Maintain professional disposition at all times.

• Sell retail products.

• Schedule member services: tanning, etc.

• Facilitate payment of member services in accordance with company procedures.

• Know club facility, services, and schedules.

• Maintain a clean and organized work area.

• Assist in all projects as delegated by club management.

• Follow all policies and procedures in the Employee Handbook.

• Opening and closing duties.

Skills

• Work experience in customer service and/or sales.
• Customer service attitude
• Excellent communication and organizational skills

Job Type: Part-time

Pay: $8.00 - $9.00 per hour

Benefits:

• Employee discount
• Flexible schedule

Schedule:

• Monday to Friday
• Night shift
• Weekend availability

Supplemental pay types:

• Commission pay

Education:

• High school or equivalent (Preferred)

Experience:

• Customer service: 1 year (Preferred)

Work Location: In person

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