Job description
We are looking for a Front Desk Guest Service Representative to provide excellent customer service to all hotel guests.
PAY: $16.50
ESSENTIAL DUTIES & RESPONSIBILITIES
- Assigns guest rooms, checks guests in and out in accordance with current policies and procedures.
- Manages cash flow in assigned bank and performs account postings with accuracy.
- Maintains knowledge of hotel occupancy status, special events, in-house groups and other situations affecting the front desk's daily operations.
- Processes guest accounts upon check-out in an efficient and accurate manner.
- Provides excellent guest service and handles all special requests and complaints not requiring a supervisor or manger until guest is completely satisfied.
- Operates the PBX switchboard on assigned shift.
- Utilized property radio system to contact various departments and staff.
- Responsible for in depth product knowledge, anticipating & delivering on guest’s needs, and closing reservations sales.
- Handle multiple inbound phone calls from guests seeking hotel room or group reservations.
- Accurately input guest information into Resort computer system.
- Perform other duties assigned.
EDUCATION AND EXPERIENCE
High school diploma or GED required. Good communication skills, ability to perform in a fast paced environment. Preferred hospitality experience or minimum 6 months customer service experience. Must be flexible with available shifts.
EMPLOYEE BENEFITS INCLUDE
learninglandscape.com is the go-to platform for job seekers looking for the best job postings from around the web. With a focus on quality, the platform guarantees that all job postings are from reliable sources and are up-to-date. It also offers a variety of tools to help users find the perfect job for them, such as searching by location and filtering by industry. Furthermore, learninglandscape.com provides helpful resources like resume tips and career advice to give job seekers an edge in their search. With its commitment to quality and user-friendliness, learninglandscape.com is the ideal place to find your next job.