Job description
Overview:Job Overview :
The Guest Services Agent often provides the first point of contact for guests and is responsible for creating an excellent first impression.
Responsibilities:Essential Functions :
- Greets and welcomes guests upon arrival and departure including acknowledgement of guest name
- Anticipate guests’ needs, respond promptly and acknowledge all guests
- Be knowledgeable of all tours/groups
- Maintains records for all VIPs, special requests, etc.
- Upsells other resort services and amenities to guests
Qualifications:Qualifications :
- Previous experience passionately providing excellent customer service
- Flexibility of schedules: Must be available to work evenings, weekends and holidays
- Minimum of 6 months of experience with Front Desk operations in Hotel or Resort
Job Type: Full-time
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