Job description

SUMMARY

The Concierge answers the telephone, directs calls, provides information, greets people and assists in general office work and resident needs. They create the first impression for every visitor that calls in or walks into the community. It is expected that Concierge understands “At Your Service” philosophy and exemplifies it with every interaction.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.

• Greets people when they arrive at the community. Inquires as to their business in the community and gives them information, assistance and directions as needed.
• Accepts and refers all incoming calls. Receives inquiry calls in the absence of key staff and takes specific information to assure easy follow up.
• Works together with administrative staff to cooperatively problem solve situations on a day-to-day basis.
• Assists with Marketing and Administrative projects/tasks as appropriate
• Attends in-service training as assigned.
• Assists other office personnel with filing, mailing, and copying projects as assigned.
• Maintains work area and the surrounding areas including the lobby, assuring that areas are neat and inviting to visitors
• Fills out guest meal slips and distributes when necessary.
• Sorts and stamps mail daily.
• Arranges furniture for specific programs if needed.
• Determines resident and/or visitor problems and needs and addresses them or refers them to appropriate personnel for assistance.
• Attends to special personal needs of residents when called upon without compromising telephone reception duties (i.e. arranges coverage for telephone and desk while away).
• Makes "wake-up" calls to those residents who request it (or need it).
• Conducts tours in the absence of other designated marketing staff.
• Perform cleaning duties as scheduled and/or as needed.
• Ensures that café/bistro is stocked with snacks and beverages throughout the day, if not notifies the Food Service Director.

Job Type: Part-time

Pay: $13.00 - $14.00 per hour

Schedule:

• 8 hour shift

Education:

• High school or equivalent (Preferred)

Experience:

• Microsoft Office: 1 year (Preferred)
• Customer Service: 1 year (Preferred)

Work Location: In person

learninglandscape.com is the go-to platform for job seekers looking for the best job postings from around the web. With a focus on quality, the platform guarantees that all job postings are from reliable sources and are up-to-date. It also offers a variety of tools to help users find the perfect job for them, such as searching by location and filtering by industry. Furthermore, learninglandscape.com provides helpful resources like resume tips and career advice to give job seekers an edge in their search. With its commitment to quality and user-friendliness, learninglandscape.com is the ideal place to find your next job.