Job description

• JOB DUTIES & RESPONSIBILITIES

2nd shift 3-11pm 16-24 hours per week

- Greets, registers, and assigns rooms to guests.

- Handles confidential information, including guest records, with a high degree of integrity.

- Anticipate guest needs, respond promptly, and acknowledge guest regardless of how busy and whatever time of day.

- Maintain positive guest relations at all times.

- Address and resolve guest complaints and ensure guest satisfaction.

- Answers and routes calls as appropriate; takes guest messages with accuracy.

- Responsible for cash drawer contents and transactions during shift.

- Maintains accurate records.

- Answers inquiries pertaining to hotel services, registration of guests, and travel directions.

- Assists with sales and marketing efforts.

- Records pertinent guest information in the communication log.

- Maintain the cleanliness of the hotel lobby and common areas.

- Performs laundry functions as directed.

- Other duties as assigned.

KNOWLEDGE, SKILLS, & ABILITIES

- Requires the ability to read, write, and speak the English language.

- Ability to identify and resolve problems in a timely manner; develops alternative solutions and uses reason even when dealing with emotional topics.

- Ability to manage difficult or emotional customer situations; includes the ability to respond promptly to customer needs and requests for service and assistance.

- Ability to maintain a high level of professionalism; treats others with respect and consideration regardless of their status or position.

- Knowledge of and ability to appropriately interpret and follow policies and procedures.

- Knowledge of and ability to adhere to safety and security procedures; reports potentially unsafe conditions; uses equipment and materials properly.

- Excellent interpersonal and communication skills with strong guest/customer focus.

- Skill in the use of personal computers and related software applications.

- Highly energetic, motivated individual with a positive can-do attitude.

- Willing to take initiative and work with little direction at times.

- Ability to shift and manage multiple priorities.

- Previous hospitality industry experience is preferred but not required.

- Ability to meet the demands of the work schedule, to be at work and on time. Various scheduled days and shifts, including weekends and holidays.

- Wage is based on experience and qualifications.

COVID-19 Precaution(s):

• Personal protective equipment provided or required
• Social distancing guidelines in place
• Sanitizing, disinfecting, or cleaning procedures in place

Communication method(s) used:

• Email
• Phone
• In person

Work Remotely

• No

Job Types: Full-time, Part-time

Pay: $14.00 - $14.50 per hour

Schedule:

• 8 hour shift
• Day shift
• Holidays
• Monday to Friday
• Night shift
• Weekend availability

Education:

• High school or equivalent (Preferred)

Experience:

• Hotel Experience: 1 year (Preferred)
• Front Desk: 1 year (Preferred)

Work Location: In person

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