Financial Coach - Full Time (35 Hours)
Job description
Currently, we are hiring experienced Financial Coaches who want to help people improve and strengthen their financial situation. If you have previous experience as a Personal or Universal Banker, we want to speak with you!
We offer:
- Competitive salary and industry-leading benefits
- Positive and affirming culture
- Consistent opportunities for advancement and career development.
Come join the SW South Dayton Talent Pool where you would be going to our member centers located in: Beavercreek, Xenia, Wilmington, Centerville, Miamisburg, Springboro, and more!
The Financial Coach (FC) delivers extraordinary service while encouraging members and non-members to choose the Credit Union as their primary financial services provider by proactively building member relationships to help meet their financial needs.
Daily Tasks:
- Consultatively interact with Members to help meet their financial needs, proactively recommend Credit Union products and services, and accurately address members’ service needs. Educate Members on ease of use and convenience services, including PTM technology where applicable, to encourage increased use of the cooperative while building and deepening relationships. (40%)
- Accurately process new accounts and loan requests for new and existing Members and perform maintenance on members’ accounts as requested. (Do it right the first time). Proactively and efficiently, close and disburse approved loans originated in the Member Center Network and/or through alternative delivery channels. (30%)
- Ask open-ended questions to uncover additional opportunities to save Members money and/or time by reviewing accounts and reports, as well as making outbound calls to deepen member relationships. (10%)
- Proactively identify qualified referrals for Members that will save Members time, money and provide a peace of mind. Referrals are primarily to our Mortgage Lending, Member Business Services and Retirement Solutions teams. (10%)
- Assist Members with questions regarding WPCU products and services as well as resolve members’ complaints. (5%)
- Perform miscellaneous duties such as end of day activities, creating requested reports, filing, answering phones, maintaining supplies, operating a cash drawer, etc. (5%)
Required Skills
- Must have a high school diploma or equivalent.
- Some post-secondary education is preferred, as is previous financial services experience.
- Must be able to learn and apply a variety of software applications.
- Existing financial management knowledge is preferred.
- Previous experience as a personal/universal banker required.
Required Experience
learninglandscape.com is the go-to platform for job seekers looking for the best job postings from around the web. With a focus on quality, the platform guarantees that all job postings are from reliable sources and are up-to-date. It also offers a variety of tools to help users find the perfect job for them, such as searching by location and filtering by industry. Furthermore, learninglandscape.com provides helpful resources like resume tips and career advice to give job seekers an edge in their search. With its commitment to quality and user-friendliness, learninglandscape.com is the ideal place to find your next job.