Job description

Field Service Technicians - Dover, DE

$46,000 - $52,000
FTE, Permanent

Locations required:

Dover, DE

You are:

• An autonomous, high performing, team driven individual with a keen sense for customer service and client relationship building
• An individual that can be a collaborative team player, not afraid to think outside the box in providing customized solutions which exceed our clients’ expectations
• You are committed to championing new ideas, strategies, or concepts to ensure that the business is retained, and the client is satisfied

You will:

• Install and configure software applications and hardware peripherals at customer sites
• Provide end-user training and create job aides for client administrators/operators
• Contribute to revenue growth through sales leads and billable professional services-earn commissions on supplies and/or services you sell
• Deliver solutions remotely and onsite
• Work independently and make decisions free from immediate direction of management

Your background:

• Understanding of DB connectivity and record set manipulation
• Strong communication skills both oral and written
• Understanding of network configuration, operating systems, software, and hardware
• Ability to adapt to changing environment in the areas of products and technology, customer personalities and customer knowledge levels
• Ability to analyze hardware and software problems
• Willingness to submit to a pre-employment drug screen and criminal background check
• A valid driver's license with a clean driving record and reliable vehicle for daily travel to multiple customer locations with paid mileage-company car will be provided within the first year of employment
• The ability to perform frequent lifting and/or moving items up to 55lbs with or without accommodation
• Ability to maintain, repair and install mailing equipment such as inserters, sorters, or comparable equipment
• Excellent problem-solving skills, including ability to troubleshoot equipment problems, establish priorities and work under deadline pressures
• Previous experience troubleshooting and repairing complex mechanical/electrical equipment preferred but not required
• Complete familiarity within a Windows environment and basic knowledge of PC interaction with automated equipment
• Ability to work a flexible schedule with travel as required and overtime if needed
• AA degree in Electronics, Mechanics, Computer Science or related field of study is preferred
• A requirement for being hired for this position is that you be fully vaccinated against COVID-19. Requests for reasonable accommodations for medical or religious reasons will be considered in accordance with applicable law.

Job Type: Full-time

Salary: $46,000.00 - $52,000.00 per year

Schedule:

• 8 hour shift
• Monday to Friday

Education:

• High school or equivalent (Required)

Experience:

• Field service: 2 years (Required)
• Computer hardware: 2 years (Required)
• Software troubleshooting: 2 years (Required)

License/Certification:

• Driver's License (Required)

Willingness to travel:

• 75% (Required)

Work Location: On the road

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