Job description

Pella Mountain West is a Window and Door industry leader, and we strive to enhance the lives of our customers and team members. Your career at Pella will provide you with training and give you the opportunity to become an expert in your field. Enjoy a fun, fast paced and supportive culture that you can take pride in being a part of. We work hard to ensure our team has competitive pay, excellent medical insurance, bonuses, 401k retirement program, profit sharing and generous paid time off. With our positive culture and family spirit we are passionate about what we do.

SUMMARY:

Responsible for the field service department processes and continuous improvement efforts. Directs the responsibilities of the service technicians, both internal and subcontractors. Participates with other members of the leadership team in developing strategies to ensure the company’s continued growth and profitability. Works with other department managers/supervisors and/or Pella Corporation to resolve escalated customer concerns. Responsible for the identification, development and implementation of programs, policies and procedures that support total customer satisfaction, company profitability and market share growth.

Principal DUTIES AND RESPONSIBILITIES include the following, but not limited to:

· Responsible for the direct supervision of service technicians and subcontractors. This includes but is not limited to selection, training, performance evaluation and development, skill assessment, discipline and discharge, payroll reporting, overtime scheduling, timecard approval, invoice approval, and all other items that are involved in supervising this group.

· Onsite help for escalated service events.

· Develops and manages processes to ensure a safe working environment.

· Responsible for providing our field staff with the appropriate tools and resources to adequately perform their jobs in meeting customer expectations.

· Ensures service events are completed in a timely manner with a high level of accuracy and quality.

· Manages the training and orientation of all service staff.

· Main point of contact to manage relationships with subcontractors and coach when needed.

Must have valid drivers license and clean MVR.

Job Type: Full-time

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Tuition reimbursement
• Vision insurance

Schedule:

• Day shift
• Monday to Friday

Supplemental pay types:

• Signing bonus

Work Location: One location

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