• Monitors and/or staffs a designated public counter or production area; assists the public and clients, via phone, email and in person, by providing information or directing information requests according to established procedures; responds to questions and concerns in a professional and customer friendly manner regarding fees, permits, policies, procedures and services provided by the City.
• Compiles and maintains records using computer applications; prepares a variety of documents, including general correspondence, reports, memos, fliers, posters, and charts, layouts and itineraries; sorts, logs, and maintains records and other documents; may perform basic research.
• Schedules and arranges staff schedules, meetings, room, and facility reservations and prepares related contracts and documents; may register public for classes.
• Receives and processes purchases, fees, fines, or other transactions; sets up cash drawers and operates cash registers; prepares receipts, balances money received, and prepares deposits; reconciles transactions with receipts and cash; may assist with operating concessions, box office, coat check or merchandise booths.
• Controls access to assigned facilities by opening and closing them to the public, ensuring facility is secure upon closing; monitors ongoing use of facility to ensure user compliance with all facility policies and procedures; resolves conflicts and problems that arise; maintains and implements security and emergency procedures, including calling for law enforcement assistance when necessary.
• May assist with the coordination of stage, sound, and lighting arrangements, trains patrons on equipment operations; set up and operate lights and sound equipment as needed.
• May perform routine custodial tasks as required, including setting up rooms for classes and events; picking up trash; stocking and cleaning restrooms; coordinates facility maintenance and custodial services requests; operates and performs routine preventive maintenance on equipment.
• May direct, train and lead temporary employees in the performance of custodial, maintenance, cashiering, concession sales, clerical, production assistance, and other support duties; may assist with vendors such as cleaning crews and private security.
• Purchases program supplies within budget guidelines provided by supervisor.
• May act as primary facility representative, as assigned.
• Performs other related duties that may be reasonably expected as part of this classification.

• 
  High School degree or tested equivalent; and
• Six months of public contact experience.

• 
  Interact courteously and effectively with members of the public.
• Read, understand, and review documents for accuracy and relevant information.
• Learn to operate hand and power tools competently and safely.
• Implement, explain, and apply applicable policies, procedures, codes, and regulations.
• Use applicable office terminology, forms, documents, and procedures.
• Communicate clearly and concisely, both orally and in writing.
• Operate standard office equipment including computers and cash registers.
• Organize, prioritize, and follow up on work assignments.
• Follow verbal and written directions.
• Perform basic mathematical calculations quickly and accurately.
• Work independently and as a member of a team.
• Make sound decisions within established guidelines.
• Establish and maintain effective working relationships.
• Read, interpret and record data accurately; maintain manual and computerized record keeping systems.

• The ability to speak, read, and write Spanish.
• Knowledge of the operation of theatre lighting and sound systems.
• For the London Nelson Community Center Senior program assignment, experience working with the senior population.

Update: 9/21