Job description

About us:

NetEase Games is one of the largest game developers worldwide by size and revenue. Over the years, NetEase Games has always been focusing on developing high-quality content and providing the best experience for gamers all around the world. So far, the company has more than 100 games in operation. Its recent games include Naraka: Bladepoint, Diablo Immortal, The Lords of the Rings: Rise to War, Knives Out, Onmyoji, Identity V, Harry Potter: Magic Awakened, etc.

About this role:

Technical support engineers for engines are committed to providing high-quality support for users. Here, you will participate in game development. You will also provide users with trouble-shooting, requirements communication, and training. Bridging end-users and engine development experts, you will deliver effective technical solutions to achieve desired results. This position will expose you to the technology of an in-house game engine. We welcome and look forward to your enthusiasm, creativity, and services.

Responsibilities:

• As a technical support engineer you will be responsible for:
• Provide technical support for games project teams on-site or remotely; be responsible for delivering the engine to project teams.
• Provide training for project teams on the use of in-house game engines, and provide consultation and troubleshooting services. Resolve users' complaints, follow up and provide feedback in a timely.
• Responsible for communicating with the project about new requirements, conducting analysis to determine requirements, and collaborating with engine experts to promote the development of the requirements lifecycle.
• Responsible for the preparation and multilingual translation of relevant technical documents for the in-house engine, and maintain the engine community.
• Assist engine development experts in implementing various features, and producing technical solutions for use in-game projects.
• Localization of technical documentation.

Qualifications:

• Bachelor's Degree, minimum of 2 years in computer science, related field, or equivalent experience. (Game industry is preferred)
• Excellent communication and collaboration skills. Good written skills.
• Have a user-oriented mentality and be enthusiastic about problem-solving. Have the ability to identify. technical or workflow issues in the work environment and makes timely improvements.
• Good at collecting and organizing information, summarizing requirements from users, and record keeping.
• This position needs to contact very frequently with the team in China, so Chinese is mandatory

Pluses:

• Passion for video games, passion for the game industry.
• Experience with mobile game development or testing.
• Experience with content-driven game engines (e.g. Unreal, Unity, Frostbite), or proprietary engines is a plus.
• Experience with computer graphics(development, testing).
• Proficiency with Python and/or C++.

Job Type: Full-time

Benefits:

• Dental insurance

Schedule:

• Monday to Friday

Experience:

• Python: 2 years (Required)

Language:

• Chinese (Required)

Work Location: Hybrid remote in Los Angeles, CA 90064

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