Job description

Job Summary

Multi State law firm - is seeking an entry level full-time Email Correspondence Support Specialist to work at the Firm’s Farmington Hills, MI location.

• Utilize excellent written communication and problem-solving skills to resolve account issues with little or no supervision
• Maintain and manage relationships with external partner contacts
• 90% email support / 10% phone correspondence
• Evaluate accounts and send appropriate template-driven emails
• Handle inbound / response emails timely and fully

• Responsible for responding in an efficient and professional manner
• Must have working knowledge with Microsoft Outlook, Word and Excel

• Minimum of 40 words per minute typing skills, 60+ preferred
• Minimum of high school education preferred
• Ability to work in team environment, addressing a pooled set of accounts
• Process minded and self driven
• Understand account balances and have comfort calculating/discussing settlement opportunities and payment arrangements, via email
• Able to learn basic steps of litigation process to effectively communicate account status
• Provide exceptional customer service and resolve inquiries
• Responsible for proper system documentation

Degree and/or Qualifications

• High School Degree preferred.
• 1-2 years prior collections experience preferred.
• Strong written and oral communication skills.
• Ability to interact effectively with people at all organization levels of the Firm.

Interview/Material

• Candidates must complete an application before/at the time of interview.
• Applicants, per Firm visitor policies, should be prepared to present two (2) forms of identification.
• Candidates will be expected to bring a clean copy of their resume.

Job Type

• Full Time – possible evening hours

Pay Range

• Generally based on experience

Benefits

• The Firm offers medical benefits and 401k. Additional benefit information, including eligibility, may be further discussed during the interview processes.

Drug Testing/Background Checks

• Prior to hire, a background check and drug test is required.

Equal Employment Opportunity

• Our Firm is committed to equal employment opportunity.

Job Type: Full-time

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday

Ability to commute/relocate:

• Farmington Hills, MI 48334: Reliably commute or planning to relocate before starting work (Required)

Education:

• High school or equivalent (Preferred)

Experience:

• collections: 1 year (Preferred)

Language:

• English (Required)

Work Location: One location

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