Job description

Position Title: E-Branch Manager

Who we are:

At West Community Credit Union, we believe in something bigger. Something that brings us all together. It’s the idea that we’re all connected, and that there’s a common good worth working for. We’re in the business of building relationships on trust, being honest with our members, and treating everyone fairly.

Our mission is, “To be our members’ lifelong financial partner by truly understanding their stories and delivering smart solutions.” These business practices go further than our members. They are embedded in our Mission, Vision, and Values. Our employees are our most important asset. Without a strong culture and dedicated employees, we would not be able to take such good care of our members. If you want to be a part of something bigger and make a real difference in the community you live in, come and join us!

How will you live out our mission?

Are you a leader looking for growth opportunities within an organization that cares about its employees and community. Are you excited to lead a team, helping them to succeed professionally while assisting in providing exceptional member service. Then this position could be right for you! We are looking for an E-Branch Manager who is able to lead our Call Center team successfully by interacting with and effectively supervising the in branch and virtual team to provide a wide variety of services to our members on accounts, debit/credit cards, online and mobile banking, payments, interest rates, loan options, savings programs, research and documentation errors or discrepancies. As an E-Branch Manager, you will effectively maintain department records and ensure optimal performance of your team members by providing performance appraisals, coaching, and feedback. Productivity in this department is a priority to best serve our members so utilizing data to set the department direction is critical. The E-Branch Manager is expected to maintain confidentiality of account information and stay up to date on Credit Union regulations, policies, and procedures. Like all positions, there are required reports and records that need to be completed accurately and promptly so attention to detail is a must!

This position requires registration under the National Mortgage Licensing System (NMLS) as a Mortgage Loan Officer (MLO).

What are we looking for:

· Bachelor’s degree or equivalent combination of education and experience

· At least 5 years of related experience in financial services, with a minimum of 2-5 years of supervisory experience.

· Knowledge of Credit Union Branch functions, policies, and procedures

· Understanding related legal and regulatory requirements

· Strong interpersonal, leadership, coaching, and supervisory skills

· Ability to work under pressure and communicate well

· Ability to operate related computer applications and related business equipment

· Attention to detail and ability to maintain efficient workflow

Benefits we offer:

· Competitive compensation package

· Medical, Dental and vision insurance

· Health Reimbursement Account

· Paid time off

· Tuition reimbursement

· Life insurance

· 401(k) matching

· Employee discounts

· Flexible spending account

· Employee assistance program

Job Type: Full-time

Schedule:

• Monday to Friday
• Weekend availability

Supplemental pay types:

• Bonus pay

Ability to commute/relocate:

• O'Fallon, MO 63368: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Financial services: 5 years (Preferred)
• supervisory: 3 years (Preferred)

Work Location: One location

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