Job description
Job Title: Documentation and Communication Specialist Effective Date: 2/2023
Supervisor: Chief Operating Officer Direct Reports: N/A
GENERAL RESPONSIBILITIES:
The Documentation and Communication Specialist is responsible for planning, developing, and implementing operational policy and procedure documentation, communications that contribute to the overall operational integrity of customer-facing teams and back-office teams.
ESSENTIAL RESPONSIBILITIES:
- Create internal policy and procedure documentation, operational communications, and training materials.
- Create and design usable and efficient forms and quick reference guides.
- Work with subject matter experts to gather and analyze data, develop documentation, and recommend efficient process improvements.
- Verify accuracy and completeness with subject-matter experts and management for document accuracy.
- Ensure all documentation is validated against current bank policy.
- Plan, edit and write content for a variety of internal communication mediums, especially within a tight deadline.
- Understand broad concepts and how they impact operational tasks and job duties.
ADDITIONAL RESPONSIBILITIES:
- Act as writing, editing and proofreading expert.
- Monitor, measure, track and analyze the effectiveness of operational materials and training programs.
- Maintain documentation and communication files, including meticulous detail to version control and document integrity.
- Keep the department repository for documentation current and up to date.
QUALIFICATIONS/PREFERRED SKILLS:
- 5+ years recent experience writing business documentation, corporate communications and/or training materials.
- Undergraduate degree in business/technical writing, communications, journalism, etc. preferred.
- Experience using Information Mapping methodology and Instructional Design writing method.
- Financial services experience preferred.
- Ability to successfully utilize computer programs to complete job functions, including MS Office, PowerPoint, Excel, Bank proprietary systems, Adobe Acrobat, Adobe Captive, recording software.
- Able to adapt quickly to changes in priorities, projects, and processes.
- Excellent time management and organizational skills.
- Ability to plan own work activities and easily manage multiple priorities.
- Self-confidence to make decisions with limited guidance and time for in-depth analysis.
- Exceptional work ethic and self-motivate.
- Ability to develop relationships with team members to foster a positive work environment that ensures communication continuity.
- Sincere commitment to work collaboratively with all teams within the Bank.
PHYSICAL/MENTAL REQUIREMENTS:
- Must be able to stand and/or sit for long periods of time.
- Digital dexterity and eye/hand coordination in the operation of office equipment
- Light to moderate lifting and carrying of supplies, files, etc.
- Body and motor skills sufficient to enable the incumbent to move from one office location to another
- Capable of learning to use typical office equipment
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
The Bank of Bird-in-Hand provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. To perform this job successfully, an individual must be able to perform each essential job duty satisfactorily. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform essential job functions.
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