Distric Manager

Full Time
Grand Junction, CO 81501
Posted
Job description

POSITION SUMMARY:
Qdoba is seeking a District Manager of Restaurant Operations who has a passion for flavorful food and a guest-centric culture. The District Manager will play a key role in providing leadership to unit level Restaurant Managers including driving restaurant sales and profits as well as providing clear direction and leadership. This is a highly visible role tasked with consistently delivering guest service excellence, operational effectiveness, and strong revenue numbers. DM will be part of the corporate office staff but will need to be based on the Western Slope of Colorado. This position will supervise 4 total Qdoba locations; Fruita (1), Montrose (1) and Grand Junction(2): Patterson and Rimrock.

KEY DUTIES/RESPONSIBILITIES:
  • Ensure all management and employees are focused on exceeding guidelines related to: food quality and excellence, facility
cleanliness, maintenance practices and service procedures
  • Attain the financial objectives of the business through effective management of people, product, service and facility
processes, including a focus on the revenue and profit components
  • Manages to budget; follows-up daily on the operating numbers
  • Thinks strategically and helps managers to identify trends and implement action plans to improve restaurant sales and profit.
  • Performs an active role in promoting the Qdoba restaurant in the local community, including networks with community
leaders to establish relationships; participates and represents the Company in community events; keeps informed of local
competitor activities.
  • Promotes a guest-centric culture and holds restaurant managers accountable for continuously improving the guest
experience, including reviews guest experience reports (i.e. Voice Of Guest, Earn the Next Visit, guest relations calls),
coaches and empowers restaurant management to deliver on all aspects of the guest experience including food quality and
safety, speed of service, employee friendliness, problem resolution, cleanliness and order accuracy.
  • Accountable for maintaining the business operations hours to company guidelines by keeping team and management staffing
at operational levels.
  • Provides constructive and actionable feedback; follows-up with managers to ensure timely and professional resolution of
guest complaints and guest issues; contacts guest as needed.
  • Conducts high impact visits to the restaurants to observe all areas of operations and evaluate the guest experience.
  • Develops relationships with restaurant employees and promotes a work environment of mutual respect; seeks and acts upon
employee feedback; addresses employee relations issues and ethics calls; conducts employee investigations and resolves
issues.
  • Oversees the ongoing training and development of internal and external candidates for management and team leader
positions; partners with management to identify development needs and implement development plans; and ensures
succession management by leading training sessions and workshops.

QUALIFICATIONS:
Education - Bachelor’s degree or related experience in management
Experience Multi-unit leadership experience in restaurant, retail, or related industry
Skills/Knowledge/Abilities – Proficient knowledge of personal computers and related software applications (Microsoft Office).
Demonstrates integrity and ethical behavior. Physical Requirements - Ability to move freely throughout the restaurant; ability to drive a
motor vehicle and travel to restaurants and other business locations approximately 85%-90% of time

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