Who we are:

We keep on growing because we only hire the best, and our customers love us for it; our 4.8-Star rating is no accident! We’ve been at this since 1951 here in Fayetteville. We’ve grown into one of the destination employers within the Fayetteville and Raleigh metro areas. You’ve probably seen our trucks and our ads, now we want to see YOU!

What We Offer:

• Pay: $14-$18/hr base, plus bonus/incentives that could DOUBLE compensation
• 3 weeks of paid time off accumulated through the year - immediately eligible
• Paid holiday immediately eligible
• Schedule: Full-time flexibility when needed
• Full benefits include; Company Paid Medical and Life for the full-time employee, Dental, and Vision for the full-time employee and their families, with other coverage that can be added.
• 401k with up to a 4% company match, begins 1 year after your start date.
• Core Values:
  • Always Do the Right Thing
  • Always Growing
  • Can-Do Attitude
  • Be Kind – The Golden Rule
  • Delivery Wow
• Stability: Family Oriented and family-owned business since 1951. We’re the largest & most established Home Services business in the surrounding areas and we’re just getting started!
• Engaged: Positive team-focused work environment with great employee engagement
• Always Growing: Ongoing Professional & Personal Development Training Opportunities
• Fun & Focused! We work hard and play hard – we’re a fun team of rock-stars with can-do attitudes who are driven, focused, and have a strong work ethic.
• Community Focus: Established brand with a great reputation – We are dedicated to supporting our community and veterans as well as the greater good by contributing to both local and global causes
• Destination Employer: Established brand with a great reputation & a strong focus on our company culture
• Our Standard: We pride ourselves in providing a 5-star customer service experience and it shows with 2,500+ Google reviews (the industry average is 200); & over 4,800 5-star reviews on all platforms

Our Ideal Candidate is:

• Determined
• Respectful
• Positive & Personable
• Loves the details
• Goal-oriented
• Passionate about helping others

Dispatcher Responsibilities:

• Understand the skill level of the technicians and the needs of the customer, then be able to match them for maximum results
• Contact customers to inform them of the technician's estimated time of arrival & keep customers informed of any changes that affect them
• Update customers throughout the day on the technician’s progress.
• Understand how to create a schedule and capably use available dispatch software
• Develop contingency plans for busy times; optimize the schedule
• Communicate, as necessary, with inventory personnel and parts people
• Monitor technician performance;
• Obtain and verify payment methods
• Prepare for the next workday (supplies, technicians in place, etc.)
• Meet daily revenue and sold-hour goals by prioritizing the most urgent and profitable calls.
• Relay accurate information to technicians, ensuring proficient, quality customer experiences.
• Manage the whereabouts and needs of every technician in the field.
• Be professional and establish customer rapport, encouraging repeat business.
• Respond to customer requests, resolve issues, and promote the brand.
• Participate in training to boost sales and ensure quick, accurate dispatch of incoming orders.

Do you believe you are the right fit for this position? Be sure to apply #AlwaysHiringTheBest