As the Youth and Family Director, you are a mission-driven leader overseeing Teen, Youth, and Family programming and services at the Northwest Family YMCA Center. You’ll develop and coach teams to deliver the best customer service and experience. In partnership with the center leadership, you’ll design programs to meet community and organizational needs and support the Regional Youth & Government and Sports Programs.

You will also support the enterprise’s commitment to diversity, equity, inclusion, and belonging (DEIB) and the core character values of the YMCA. Reporting directly to the Executive Director, you will partner closely with other senior leaders throughout the enterprise to achieve outcomes.

Salary: $51,000- $55,000 depending on experience

Rewards we offer you:

• Full benefits package, including Dental, Vision, and Health Insurance coverage, begins on day one of employment.
• Up to 48 days of PTO over vacation, holidays, personal, and sick leave
• Free Household Membership to facilities operated by the YMCA of Austin (worth $1,000 annually)
• 12% Employer-Funded Retirement Plan upon meeting eligibility
• Learning and development workshops and trainings
• Career advancement opportunities

What are the details?

The member relations aspect of this position requires that relationship building be a top priority at all times, attending to the needs and requests of members, program participants, volunteers, and all people associated with the YMCA in a courteous and friendly manner.

Performance Achievement & Results (30%)

• Holds team accountable for high levels of achievement to ensure a transformative Y Experience and achieve organizational objectives.
• Delivers and ensures high-quality programs and excellent customer service.
• Models inclusive leadership behaviors and embraces all dimensions of diversity – building strong teams that apply their diverse skills and perspectives to our mission.
• Responsible for hiring, coaching, and managing all direct reports and ensuring alignment with association people practices for all positions within their organizational structure.
• Promotes and implements a goal-based management approach (OKR Methodology) and ensures that all team members are actively working towards supporting center level-objectives and key results.
• Responsible for modeling and ensuring alignment with association policies and safety protocols, with a special focus on child safety procedures.
• Monitors and updates all required staff certifications.
• Promotes and incorporates the YMCA five core values and attributes

Program Operations & Experience (70%)

• Guide, direct, and oversee current Youth and Family programs, Child Watch, and the creation of new programs, including establishing operating standards and program objectives to guarantee the quality of existing programs, ensure participant satisfaction and attract new members and program participants, including creating an ongoing evaluation process.
• Assist with coordination and recruitment of Sports programs.
• Assist with and lead targeted Teen programs in conjunction with the Youth & Government/ Teen Director to ensure year-long programming for Teens and middle school students.
• Assist with direct marketing and promotion of programs to ensure the achievement of established objectives.
• Develop and maintain a maintenance program and procedures for facilities and equipment.
• Maintain proper records for all program responsibilities including organizing and scheduling program registrations and program statistics.
• Develop programs with appeal to a varied demographic, including but not limited to: gender, age, socio-economic status, ethnicity, and race.
• Develops and maintains collaborative relationships with other community organizations to develop a high degree of YMCA visibility.
• Develops and monitors program budget to meet fiscal objectives including performing within approved budgets, developing program budgets, meeting or exceeding income production objectives, controlling expenses, and achieving or exceeding bottom line results in all areas of financial accountability.
• Coordinate use of branch facilities for program activities and events, including working with maintenance, sports, fitness, aquatics, and membership departments to ensure the smooth flow of programming.
• Assists in branch fundraising activities and special events including personally participating and soliciting others for necessary YMCA financial development programs such as the Annual Campaign.
• Sports liaison for the Association of Youth Sports and collaborate closely with Regional Directors.
• Assists with strategic Impact Group meetings.
• Complete other duties as assigned.

What you bring to the Purpose:

The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

• Education & Education:
  • Bachelor’s degree from a four-year college or university in recreation, youth programming, non-profit management, or equivalent professional experience.
  • 2-3 years of experience in a supervisory position.
  • Experience with creating, implementing, and evaluating Youth and Family Programming and events.
• Competencies: You’re a Cause-Driven Leader – You are effective at:
  • Advancing our mission and cause – providing visionary leadership to ensure resources are mobilized to adapt to new challenges and needs in the community
  • Building relationships – connecting people to the Y’s cause by developing inclusive relationships, partnerships, and collaborations to co-create solutions to pressing social needs
  • Leading operations – ensuring relevance, effectiveness, and sustainability of the organization so we can continue to fulfill our promise to the community
  • Developing and inspiring people – supporting the holistic development of self and others so everyone can embrace the Y’s cause, sustain our culture, and inspire others to action.

About Us:

The YMCA of Austin is a dynamic, equitable force in the community that helps people of all backgrounds improve their total wellbeing and quality of life. Founded in 1953 and anchored in three Central Texas counties, the Y is a $40 million community enterprise that serves nearly 100,000 people annually through eight centers. We also provide afterschool education and care at more than 70 licensed campuses in four school districts. Unlike any other organization in the region, the Austin Y has the unique ability to welcome, educate and elevate all, and is committed to creating innovative programs, places…and people.

Additional Information:

The organization has reviewed this job description to ensure that essential functions and basic duties have been included. It is not intended to be construed as an exhaustive list of all functions, responsibilities, skills, and abilities. Additional functions and requirements may be assigned by supervisors as deemed appropriate.

The YMCA of Austin provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state, and local laws. YMCA of Austin complies with applicable state and local laws governing non-discrimination in employment in every location in which we have employees. This policy applies to all terms and conditions of employment, including, but not limited to, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

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