We are seeking a Director of Operations who will have the opportunity to utilize their leadership skills at our Emergency & Specialty hospital, Boston West. Boston West is a 10,000-square foot open concept facility equipped with digital radiology, CT and ultrasound, and serves a large and busy group of referring veterinary practices. In addition to our Emergency and Critical Care team, we also have specialists in surgery and anesthesia. Specialists and emergency doctors are supported by an amazing group of technicians, client care coordinators, and management team.

We are seeking an experienced operations leader that can bring their talent to our fast-paced, challenging and supportive environment!

Primary responsibilities of the Director of Operations include:

• Accountable for the daily operations of the hospital in support of policies, goals and objectives of the company.
• Facilitate and ensure proper communication and information flow with national teams, hospital departments and shifts.
• Work with national and regional leadership to develop and implement a strategic plan for the hospital.

• Responsible for profit and loss (P&L) management of the business with direct influence on how resources are allocated.
• Evaluate financial and benchmarking information and measurements to ensure best management of the business and achievement of business goals.
• Participate in the budget process and manage hospital expenses.

• Encourage and build mutual trust, respect and cooperation among team members incorporating the company’s vision, mission and core values.
• Accountable for client and referring veterinarian satisfaction.

Knowledge, Skills, Abilities, and Experience:

• Candidates will have a Bachelor’s degree and 7 plus years of business and people leadership experience. Veterinary industry experience is not required, but a comfort level working within a clinical setting will be necessary.
• The ideal candidate will have strong interpersonal skills, the ability to develop employees, be a problem solver, outstanding communicator, and have the ability to maintain a positive working atmosphere that supports an exceptional client experience.
• Recent experience in hands-on operations position may help a candidate to be successful in this role. Prior experience in hospitality management or retail operations will make the operations manager successful.

We emphasize a collaborative approach to medicine and our specialists, emergency doctors, technicians, and client care staff work very closely together with our referring veterinarians to provide great care to our patients and their human companions.

Boston West is part of the Ethos Veterinary Health network of hospitals, providing our clinicians the opportunity to be part of a larger network of hospitals, but still maintain our distinctive identity. The focus of Ethos is on advancing veterinary medicine, along with providing high quality, compassionate care, which improves the lives of patients and their human companions. Our advancements center around three main areas: Transformative Science, Knowledge, Collaboration

Ethos is an Equal Opportunity Employer. Ethos does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, physical or mental disability, national origin, veteran status or any other basis covered by appropriate law. All employment is decided on the basis of qualifications, competence, merit, and business need.

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