Responsible for the overall planning, organizing, and execution of all IT functions for the hotel. This includes directing all IT operations to meet customer requirements as well as the support and maintenance of existing applications and development of new technical solutions.Responsible for the overall planning, organizing, and execution of all IT functions for the hotel. This includes directing all IT operations to meet customer requirements as well as the support and maintenance of existing applications and development of new technical solutions.

Essential Job Functions:

• Always treat guests with courtesy and respect in a variety of situations.
• Honesty & Integrity.
• To be mindful of the importance of personal hygiene and grooming.
• Adhere to hotel Health and Safety guidelines.
• Ability to work under pressure and in a fast paced environment.

• Overall duties would include, but not be limited to:
• Assist property with the timely and secure installation, setup, and training of all systems for the opening and on-going operation of the hotel.
• Turnkey oversight, support, and maintenance of property components including server hardware and software including: File and print servers; application/web servers; database servers; Terminal Servers; SAN, Citrix and VMWare
• Ensuring all components are closely monitored and in good operating order
• Ensuring latest patches/updates (hardware/software) are tested and deployed on a timely basis.
• Ensuring data backup and disaster recovery is functioning properly and tested on a regular basis.
• Day-to-day technical support services and ensure resolutions are provided in a timely and professional manner, for all supported/centralized systems, including:

• Troubleshooting and management of all LAN/WAN/Server/Infrastructure components
• Office Automation software and collaboration tools (e.g. Google)
• General hardware troubleshooting and support
• General network troubleshooting and support
• General application (Opera, Micros, HotSOS, Alice, Birchstreet, etc.) troubleshooting and support (with appropriate vendors)

• Coordinate all hardware installation, troubleshooting and removal.
• Ensures the consistency and maintainability of existing applications by maintaining and enforcing standards/procedures.
• Participates on all hardware and software evaluations and maintains vendor contracts.
• Analyzes business needs presented by the user community/guests and recommends technical solutions.

• Managing of third party vendors.
• Assists hotel in all aspects of deploying technology in a production environment, including coordinating with third-party vendors for required go-live components.
• Facilitates end-user staff and management training classes to ensure a smooth installation process and minimize post-installation support requirements.
• Maintains continuity of technology by documenting and communicating actions, irregularities, and ongoing needs that pertain to implementations.
• Oversight of all low voltage cabling plants and maintenance thereof
• Oversight and management of all FTG, VOD, and related television and HSIA systems at the property.
• Remains abreast of changes in user, system software and hardware requirements.
• Maintains organization's effectiveness and efficiency by defining, delivering, and supporting strategic plans for implementing information technologies.
• Directs technological research by studying organization goals, strategies, practices, and user projects.
• Completes projects by coordinating resources and timetables with various departments.
• Verifies application results by conducting system audits of technologies implemented.
• Recommends information technology strategies, policies, and procedures by evaluating organization outcomes; identifying problems; evaluating trends; anticipating requirements.
• Maintains quality service by establishing and enforcing organization standards.
• Maintains professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; benchmarking state-of-the-art practices; participating in professional societies.
• Contributes to team effort by accomplishing related results as needed.
• Collaborate with staff members, customers, and other managers to determine project goals, schedules and budgets, and communicate vital information to project team members and other people involved.

Qualifications/Skills:

Requirements are representative of minimum levels of knowledge, skills and /or abilities. To perform this job successfully, the employee will possess the abilities or aptitudes to perform each duty proficiently with or without reasonable accommodation.

Essential:

• Bachelor’s Degree in Computer Science or related field or experience in hotel industry.
• Minimum of 5 years of experience with Information Technology.
• Knowledge in hardware trouble shooting, software installation, telephone and voicemail system installation.
• Ability to partner and communicate well with internal and external business partners (hotels/vendors).
• Education or training in Information Technology or related or equivalent work experience.
• Working knowledge of Microsoft environment including Windows operating systems & office related products
• Working knowledge of non-Microsoft software applications in a pc environment, i.e. Antivirus, Reporting Software, third party tools, and remote control software
• Individual must be skilled in the purpose, procedures and requirements of basic networking.
• Individual must be skilled in understanding blue prints, network cabling and low voltage design.
• Individual must have working knowledge of the TCP/IP network protocol.
• Individual must be able to take ownership of areas of responsibility and make recommendations and decisions on the improvement and operation of those areas.
• Individual must be customer focused and have a clear understanding of their service role in the corporation.
• Individual is required to act in a professional and confidential manner.
• Individual must be able to deal effectively with a wide variety of users.

Physical Abilities:

• Endure various physical movements throughout the work areas, such as reaching, bending and stooping, sitting for long periods of time.
• Repetitive hand motion (typing) for extended periods of time.
• Ability to push, pull, grasp, lift or carry equipment or tools weighting up to 50 lbs. occasionally.