OVERVIEW:

Responsible for efficiently running all parts of our Distribution Center(s) while hitting service level goals. Creates a strong employee culture and implements best practices through systems, processes and employee involvement.

RESPONSIBILITIES:

• Coordinate all warehouse functions-Fulfillment, Quality Assurance, Product Assembly, Ship Alones and Material Handling-to assure a tight working team that produces a high level of service to our customers and the proper care and custody of our inventory, and to plan and oversee all facility space changes and upgrades.
• Oversee manager/supervisors who manage the day-to-day operations of our seasonal business with multiple shifts ensuring the accurate and rapid fulfillment of customer orders.
• Responsible for budgeting all DC costs including labor, facility, education, capital, packing materials and supplies.
• Ability to adjust labor quickly to variable order flows labor.
• Serve as Subject Matter Expert (SME) for warehouse technology stack, including warehouse ERP and shipping solutions.
• Provide increasing levels of customer service while finding efficiencies to reduce costs per order.
• Encourage strong teamwork and employee involvement and inputs.
• Implement ideas for facility and space planning to maximize efficiencies.
• Control and oversee the flow of inventory and packing materials including all in and out-of-house warehousing and assure accurate inventory counts.
• Responsible for outbound shipping contracts and the accuracy of the bills.
• Maintain open communications with all necessary departments and any new venture that requires fulfillment.
• Push for continuous improvement throughout the facility while hitting service and accuracy goals.
• Collaborate with internal cross functional partners to create functional business processes and positive communication streams.
• Set and adhere to all policy standards.
• Maintain working knowledge of all warehouse equipment, including forklifts, conveyors, elevators.
• Maintain basic knowledge of facility needs including alarm system, heat and air systems, ventilation systems and plumbing.
• Provide a safe work environment through equipment, policy education and procedures.
• Act as member of the Leadership Team participating and giving input on company direction, policies and customer service.
• Maintain a positive work atmosphere by acting and communicating in a manner that fosters and sustains successful relationships with customers, clients, co-workers, and management.

SUPPLEMENTAL RESPONSIBILITES:

• Perform miscellaneous tasks as requested or required.
• Lead the team by managing stressful situations with positive and data driven solutions.
• Have the ability to help where needed and repair equipment as required.
• Model and lead enthusiasm for the AGR/GSC history, culture, mission, and operating principles.

JOB REQUIREMENTS:

• 10+ years of experience in ERP functionality, Warehouse Management Systems, payroll processing and MS Office Suite.
• Excellent problem-solving and management skills equivalent to those usually acquired in achieving a bachelor’s level of study with 10 years of warehousing experience preferably in the Direct/Ecommerce/Retail environment.
• 3-5 years of Direct/Ecommerce business distribution experience in a $75+ million company.
• Experience being the leader and decision maker of ERP needs for system adds/upgrades.
• Experience with fulfillment expansion and design of new space.
• Experience implementing new Warehouse Management Systems and the necessary change management leadership needed to lead the team through change.
• Experience integrating and implementing 3PL warehouse fulfillment.
• Experience in an omni channel company with Direct/Ecommerce and Retail
• Experience with FIFO and other fulfillment best practices
• Experience negotiating freight contracts.
• Strong written and verbal communication skills.
• Excellent people and organizational skills with the ability to lead, motivate and resolve conflict.
• Strong analytical skills for budgeting, planning and finding efficiencies in processes and products.
• Ability to prioritize and satisfy multiple and complex demands in a timely, service-oriented manner.
• Maintain a positive work atmosphere by acting and communicating in a manner so that you get along with customers, clients, co-workers and management.
• Ideal, but not required, experience with Fulfillment by Amazon and/or other marketplaces (Target/Walmart)