Job description

Company Summary
Sorenson Communications and CaptionCall are committed to connecting people every day through communications access 24/7/365. Our customers rely on us and our innovative technology to quickly deliver accuracy in every conversation. We are industry leaders because, in all of our endeavors, our customers sense our passion, our care, and our commitment. This dedication extends to our workplace. Our employees are united and proud to be part of important human interactions and understand that everything we do to facilitate communication creates connections and enhances relationships between people.
Sorenson Communications, LLC. offers Video Relay Service (VRS), which gives Deaf, who use American Sign Language (ASL), and hearing people the option to communicate in their preferred language - either ASL or spoken English or Spanish. Sorenson also provides onsite and remote interpreting services between English and various other world languages.
CaptionCall, LLC. offers Internet protocol captioned telephone service (IP CTS) using advanced technology and a captioning agent to quickly provide written captions of what callers say on a large, easy-to-read screen.
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*Job Summary*
Responsible for creating and implementing change management strategies and plans that maximize employee adoption and usage and minimize resistance. The change leader will work to drive faster adoption, higher ultimate utilization of and proficiency with the changes that impact employees. This position manages all aspects of change associated with the transformation of the organization to align with business processes, systems and technology, job roles and organizational structures. This person will focus on the people side of change. The Change Management Lead will work with organizational leaders to ensure adoption, utilization and proficiency of the changes that impact employees in the organization to increase benefit realization, value creation, ROI and the achievement of results and outcomes.
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*Essential Duties and Responsibilities*
Organizational Change Management:

• Design, develop and implement change management strategies and plans
• Supervises execution of activities related to organizational change management and end user readiness
• Manages resolution of potential organizational obstacles
• Communicates and educates the user community on administrative system progress, objectives, and requirements to include a means by which to evaluate and ensure organizational readiness
• Works with leaders to ensure that new design elements are being appropriately communicated to the organization and effectively incorporated into end user training content
• Perform/assess Stakeholder and change impact analysis identifying potential project impacts/risks
• Complete overall change management assessment
• Identify and anticipate organizational challenges and/or resistance; develop risk mitigation plan
• Spearhead initiatives to develop employees’ understanding and acceptance of impacts on specific job roles, policies, technology impacts and business practices

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*Communication:*

• Guide Communication Team in working with process teams to ensure that new process and technology design elements are being appropriately communicated to the organization
• Ensures consistent presentation of the project in all media, including presentations, Web sites, memos, speeches, print, etc.
• Coordinates with leaders all communication of changes into the organization
• Facilitate meetings, deliver presentations as required

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*Project Management Activities*

• Develop and maintain a strong working relationship with the multiple levels of leadership
• Ensures timely and high-quality deliverables
• Assists with developing detailed teamwork plan and integration of the Change Management plan into the overall project plan
• Manages the plan and timeline. Identifies, tracks, reports and resolves issues
• Works with other team leads to ensure integration across teams
• Provides regular updates to Project Manager and other Stakeholders as requested

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*Supervisory Responsibility*
This position is an individual contributor needing to get work done through individuals who do not report to the position.
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*Travel Requirements*
Travel Requirements: Less than 10% travel required
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*Education*
Minimum/Preferred Education Description
Minimum 4 Year / Bachelor’s Degree Communications, Organization Development and/or related field
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*Experience*
Minimum Years of Experience Description
5+Experience in change management, communications, and strategy
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*Knowledge, Skills, and Abilities*

• Demonstrated experience in successfully leading the design and implementation of Change Management strategies
• Meticulous follow up
• Leadership skills
• Ability to drive strategic direction
• Decision-making skills
• Planning skills

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*Working Conditions and Physical Requirements*

• Able to sit/ stand for a long period of time in an office environment
• Dexterity of hands and fingers to operate a computer keyboard, mouse, tools, and to handle other computer components
• Regular and predictable attendance required.
• Positive attitude, team player, good interpersonal communication skills and able to work across company departments.

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*Disclaimer*
This position has access to highly confidential, sensitive information relating to the employees, customers, and technologies of Sorenson Communications and CaptionCall. It is essential that applicant possess the requisite integrity to maintain the information in strictest confidence.
Apply at www.captioncall.com/careers
Apply today! www.sorensonvrs.com/svrs_careers_
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*Equal Employment Opportunity:*
CaptionCall and Sorenson Communications are an EOE, Disability/Age Employer.
_ Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities_
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)
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Job Type: Full-time

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Flexible schedule
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• Monday to Friday

Work Location: Hybrid remote in Taylorsville, UT 84123

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