From 1946, people of the House of Parfums Christian Dior in France and around the world embody the spirit of excellence, creativity, and the unique savoir-faire of its creator, the couturier-perfumer Christian Dior. Revolutionizing the codes of French elegance and luxury with its perfumes, combining tradition and daring innovation in makeup and skincare, we reinvent every day the Dior style and affirm beauty and joy in its entirety.

Parfums Christian Dior invites you today to join its North America teams.

Parfums Christian Dior is part of the LVMH Group.

This full time, NY based position will oversee field and in store team development to lead sales plan achievement, the elevated luxury client experience, while elevating luxury image to drive consistency in daily retail excellence.

PRINCIPAL DUTIES AND RESPONSIBILITIES

• Create leadership and team development programs centered around client service excellence and CRM recruitment and retention.
• Monitor and track all KPI’s by account in partnership with Key Account Managers to track daily business vs. event business in addition to CRM KPI’s available by account.
• Travel in the North America field to partner on field development, in store leadership development and ongoing consistency in the Dior Client Experience.
• Lead the Roadmap planning of the North America retail excellence strategy annually, seasonally, and quarterly.
• Partner with our Dior Paris team to adapt and develop all curriculum and tools needed to deliver retail excellence in store.
• Partner with various NYO teams including marketing, sales, ecommerce and visual merchandising to ensure cohesion to the overall client experience in store.
• Lead Dior field and in store team on boarding programs in partnership with HR, North America Mentor Council, and Field Leadership.
• Track Sales Plan achievement and daily business in key focus markets in synergy with program development.
• Partner with Field VP’s and Regionals to elevate service standards in key focus markets and doors.
• Lead the Client Experience Assessment Program door selection and monthly analysis with the VP of Education/Events and Field Leadership Teams.
• Fuel ongoing field coaching by working side by side in store with field teams to drive daily client experience standards and disciplines.
• Lead all training and development for D.I.O.R service standards for sales plan achievement in store.
• Launch all specialty field programs from LVMH House, HR, and Paris teams.
• Partner to facilitate workshops where needed.
• Oversee all communication with the North America Mentor Council lead and team.
• Oversee all soft skill development strategy and execution for North America.
• Lead all retailer CRM system understanding, application, training, and tracking in partnership with the Key Account Manager team.

SUPERVISION RECEIVED

VP of Education and Events

• 5+ years in the beauty/luxury experience
• 50% travel – time split between NY office and in field travel.
• Strong written, verbal, and digital communication skills needed.
• Proven experience coaching and developing field teams to drive sales results.
• Proven experience monitoring, tracking, and reporting KPI’s to fuel Sales results.
• Strong analytical ability required.
• Deals with confidential information and/or issues using discretion and judgment

LVMH Inc. uses the published salary range as a guideline to provide our employees with market competitive pay while allowing for flexibility to recognize and reward various levels of expertise, performance and tenure.

While the published salary range is a good faith reflection of the targeted salary level for the position, LVMH Inc. reserves the right to pay outside of the published salary range of $145,000 to $176,000

All your information will be kept confidential according to EEO guidelines.