Job description
Job Classification:
Operations - Insurance OperationsOur Company
For over 145 years, Prudential’s diverse and talented employees have been committed to helping customers and their families grow and protect their wealth through a variety of products and services, including Group Insurance. We are known for delivering on our promises and are recognized as a trusted brand and one of the world’s most admired companies.
The Role
The Director of Disability Claims is accountable for claim management and administration for Mature Long Term Disability claims, Life Premium Waiver Claims and Financial Services administration. The Director will demonstrate exceptional leadership and bring leadership and technical expertise in customer service, quality and claim management practices. In addition, the incumbent will serve as an operational excellence ambassador identifying and implementing opportunities for continuous process improvement.
The Director manages a staff of direct and indirect reports with ultimate responsibility of staff development through coaching, professional development, and performance management. The incumbent will collaborate with internal leaders as well as outsourced partners identifying and implementing strategic initiatives to meet business goals and deliver an exceptional experience for our customers. The Director will also be responsible for leading strategic initiatives for disability claim management and product enhancements and improving processes and procedures for both Life Waiver and Long-Term Disability.
Your Expertise
What you’ll need to succeed:
- 10 years Disability claims experience
- Experience and knowledge of Life and Long-Term Disability claims preferred but not required
- Experience working with vendor partners
- 5 to 7 years of management experience
- Experience leading an organization through change
- Demonstrated success in driving culture change and employee development
- Excellent communication skills, both verbal and written
- Excellent relationship building and partnership skills
- Understanding of customers' needs and deliver an outstanding service experience
#LI-Hybrid
Prudential Financial, Inc. of the United States is not affiliated with Prudential plc. which is headquartered in the United Kingdom.
Prudential is a multinational financial services leader with operations in the United States, Asia, Europe, and Latin America. Leveraging its heritage of life insurance and asset management expertise, Prudential is focused on helping individual and institutional customers grow and protect their wealth. The company's well-known Rock symbol is an icon of strength, stability, expertise and innovation that has stood the test of time. Prudential's businesses offer a variety of products and services, including life insurance, annuities, retirement-related services, mutual funds, asset management, and real estate services.
We recognize that our strength and success are directly linked to the quality and skills of our diverse associates. We are proud to be a place where talented people who want to make a difference can grow as professionals, leaders, and as individuals. Visit www.prudential.com to learn more about our values, our history and our brand.
Prudential is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, ancestry, sex, sexual orientation, gender identity, national origin, genetics, disability, marital status, age, veteran status, domestic partner status , medical condition or any other characteristic protected by law.
The Prudential Insurance Company of America, Newark, NJ and its affiliates.
Note that this posting is intended for individual applicants. Search firms or agencies should email Staffing at staffingagencies@prudential.com for more information about doing business with Prudential.
PEOPLE WITH DISABILITIES:
If you need an accommodation to complete the application process, which may include an assessment, please email accommodations.hw@prudential.com .
Please note that the above email is solely for individuals with disabilities requesting an accommodation. If you are experiencing a technical issue with your application or an assessment, please email careers.technicalsupport@prudential.com to request assistance.
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