Description

Reporting to the Digital Advertising Operations Manager, the Digital Advertising Operations Specialist primary responsibilities are to focus on pacing digital campaigns and providing quality control on all campaigns across multiple markets. In addition, this role will provide execution support for select campaigns across markets. This could include fulfilling, analyzing, and strategically optimizing orders for digital media advertising product(s). This position serves as the facilitator of digital media fulfillment activities for National and Local customers.

It could include supporting and troubleshooting activities, engaging appropriate technical personnel to ensure successful fulfillment of campaign as needed. This role must build excellent working relationships across all functional areas, markets, and customers. Candidates must possess strong digital ad operations technical knowledge, attention to detail, excellent prioritization skills, and can work in a deadline driven production environment to complete all daily tasks to meet business needs.

Essential Responsibilities and Duties

Priority Responsibilities:

• Pull pacing on digital campaigns on accounts across multiple markets
• Provide quality control on all campaign lines for accounts across multiple markets.
• Provide execution and support for campaigns across multiple markets as needed.

Other Responsibilities as needed based on demand and capacity:

• Provide campaign optimization and yield management through various reporting tools in order to identify revenue opportunities.
• Proactively provide inventory insights to product team and market partners in order to identify revenue opportunities.
• Work collaboratively with Digital Campaign Managers and others to run reports, provide analysis and recommend campaign modifications, leveraging understanding of advertiser and product performance.
• Perform fulfillment activities in digital media platforms, such as (DFP) ad serving system, Freewheel, and other proprietary ad delivery systems.
• Adhere to SLAs to ensure that clients ads are fulfRilled as contracted, such as; impression delivery assurance, ad copy, listings, etc.
• Monitor and provide reports as necessary to alert National and Local accounts of issues relating to system performance and impacts on order fulfillment.
• Performs first line troubleshooting activities for products and escalates technical issue resolution with Technical support, internal and external customers.
• Works with external ad vendors to review and test images for varying rich media creative types and executions.
• Act as a support liaison between key stakeholders, product champions and other support staff in order to optimize campaign fulfillment.
• Performs system setup, testing of new functionality and features. Accurate tracking and reporting of results to key stakeholders.
• Communicate and collaborate with vendors, managers and cross functional groups to resolve issues and implement new initiatives.
• Receives incoming calls in a professional, courteous manner.
• Records all client/vendor contact for use by other staff.
• Creation of custom reports for fulfillment tracking purposes.
• Participate in training as required.
• Other duties as necessary.

Qualifications

Required

• Bachelor’s degree in a related discipline and 2 years’ experience in a related field. The right candidate could also have a different combination, such as a master’s degree and up to 2 years’ experience; or 6 years’ experience in a related field and no degree.
• Online/digital ad trafficking experience
• Sales Planning or Ad Operations in the advertising and/or media industry.
• Demonstrable analytical, strategic, and creative problem-solving skills.
• Solid understanding of digital advertising campaign metrics.
• Basic knowledge of Flash, HTML, and JavaScript.
• Digital ad industry tools experience.
• Excellent communication and project management skills working cross-functionally to get things done efficiently and correctly.
• Demonstrated ability to set goals and meet deadlines.
• Attention to detail is a must.
• Demonstrated customer service skills.

Preferred

• Proven ability to navigate a complex media landscape and effectively deliver on Operational objectives.
• Prior experience in digital ad product creation, strategy, or development. This may include product development, yield management, P&L, etc.
• Prior experience specifically with Doubleclick, Freewheel, ad exchanges, DSPs or similar systems and technologies.
• Demonstrated experience leveraging dynamic tools for telling stories like Gant charts, Pivot tables, etc.
• Strong interpersonal skills with ability to work independently and collaboratively.
• Attraction to continuous change and a demonstrated ability to thrive in a continuously changing environment.
• Innovative self-motivator with ability to be resourceful in ambiguous situations.
• Effective presentation skills.

What’s In It For You?

You do great work for us, so It’s only fair we offer you incentives that inspire you to live your best life.

• You’ll be rewarded with highly competitive pay , plus other compensation perks you’ve come to expect (e.g., 401k + company match, comprehensive medical benefits, etc.) and others you may not (e.g., flexible time off policy, tuition reimbursement for academic pursuits, adoption assistance, pet insurance and more…)
• We value our people. That means you’ll work within a culture and with a team that values your leadership, your experience, your contributions, and you – yes, you – as a person. We believe recognition is important, and Cox Communications strives to celebrate those who help make us successful every day. We also encourage diversity and support inclusion; we want you to do you and feel comfortable doing so.
• We also offer boundless opportunities for growth; you can sharpen your skills, learn a new talent, join a mentoring program, and even earn an advanced degree. You’ll find the potential for lateral or upward career growth within the Cox family businesses, including the innovative startups in transportation mobility, clean tech, and more.
  

About Cox Communications

Cox Communications is the largest private telecom company in America, serving six million homes and businesses. That’s a lot, but we also proudly serve our employees. Our benefits and our award-winning culture are just two of the things that make Cox a coveted place to work. If you’re interested in bringing people closer through broadband, smart home tech and more, join Cox Communications today!

About Cox

Cox empowers employees to build a better future and has been doing so for over 120 years. With exciting investments and innovations across transportation, communications, cleantech and healthcare, our family of businesses – which includes Cox Automotive and Cox Communications – is forging a better future for us all. Ready to make your mark? Join us today!

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Benefits of working at Cox may include health care insurance (medical, dental, vision), retirement planning (401(k)), and paid days off (sick leave, parental leave, flexible vacation/wellness days, and/or PTO). For more details on what benefits you may be offered, visit our benefits page.

Cox is an Equal Employment Opportunity employer - All qualified applicants/employees will receive consideration for employment without regard to that individual’s age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law.

Statement to ALL Third-Party Agencies and Similar Organizations: Cox accepts resumes only from agencies with which we formally engage their services. Please do not forward resumes to our applicant tracking system, Cox employees, Cox hiring manager, or send to any Cox facility. Cox is not responsible for any fees or charges associated with unsolicited resumes.