Job description

· Adhering to SLAs

· Minimum 5yrs hands on experience as deskside/Onsite support/local IT engineer

· ITIL Processes awareness and adhering to Reporting to the Track Lead/Team Lead

· Handling tickets / requests to troubleshoot the nature of reported problems and taking necessary steps to resolve those problems

. Troubleshooting technical issues

· Ensuring that the processes are adhered to

· Building and configuring PCs and laptops as well as loading software, Setup applications like outlook, Wi-Fi, VPN and Backup Setup and troubleshooting printer/faxes/copiers/RF guns or phone equipment in offices.

· Tracking work tickets on ITIL based ticketing system like Service Now & Remedy

· Troubleshooting network connectivity issues and diagnosing and solving hardware/software issues.

· Performs repairs on computers, laptops, printers and any other authorized peripheral equipment

· Improves and maintains customer and employee satisfaction

· Performing asset inventory activities as needed

· Create documentation for process and procedures

· Break-fix, troubleshoot and resolve software issues; Reimaging computers/hard drives

· Providing frontline customer support at the Genius Bar, including hardware and software troubleshooting and diagnosis.

Job Type: Contract

Salary: $20.00 - $25.00 per hour

Schedule:

• 8 hour shift

Ability to commute/relocate:

• Peoria, IL 61602: Reliably commute or planning to relocate before starting work (Required)

Work Location: One location

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