Job description

Daily activities as a Customer Service Specialist include, but are not limited to: managing and working a queue of 25+ deals, providing excellent service to our dealers and customer, at times handle conflict resolution as it relates to deals, and ensuring loans are funded in an accurate and timely manner.

Essential Duties and Responsibilities

Primary responsibilities include, but are not limited to the following:

• Auditing contract packages, reviewing documents for accuracy, and identifying any discrepancies
• Responsible for verifications of employment, insurance, references, residence, and other required stipulations
• Income verification and calculations
• Gathering and uploading missing documents from dealerships and customers
• Accurately and effectively communicate with dealerships, customers, underwriters and management
• Taking inbound phone calls in relation to deal status
• Maintain a cooperative and productive work environment
• Ensure compliance with legal, regulatory and business policies and procedures
• Clear understanding of company policies, procedures and practices
• Ensure the achievement of all funding objectives including volume, turn time, portfolio performance, legal and procedural compliance
• Exemplify United Auto Credit Corporation Core Values
• Perform other duties as assigned

Competencies

To perform the job successfully, an individual should demonstrate the following competencies:

• Adaptability: Adapts to changes in the work environment; manages competing demands; changes approach or method to best fit the situation; able to deal with frequent change, delays, or unexpected events.
• Customer Service: Responds promptly to customer needs; solicits customer feedback to improve service; responds to requests for service and assistance.
• Interpersonal: Focuses on solving problems, not blaming. Maintains confidentiality. Listens to others without interrupting. Keeps emotions under control. Remains open to others’ ideas and tries new things.
• Judgment: Displays willingness to make decisions; exhibits sound and accurate judgment; supports and explains reasoning for decisions; includes appropriate people in decision-making process; makes timely decisions.
• Oral Communication: Speaks clearly and persuasively in positive or negative situations; listens and gets clarification; responds well to questions; demonstrates group presentation skills; participates in meetings.
• Problem Solving: Identifies and resolves problems in a timely manner; gathers and analyzes information skillfully; develops alternative solutions; works well in group problem solving situations; uses reason even when dealing with emotional topics.
• Written Communication: Writes clearly and informatively; edits work for spelling and grammar; varies writing style to meet needs; presents numerical data effectively; able to read and interpret written information.

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Ability to effectively apply professional acumen and communication skills to favorably resolve issues escalated from internal and external customers.
• Strong analytical, organizational and time management skills.
• Ability to work well under pressure, meeting multiple and sometimes conflicting deadlines.

Education/Experience

• High School Diploma or equivalent required.
• Previous experience within the Auto Finance or Financial Services Sector highly preferred but not required

Supervisory Responsibility

This position has no supervisory responsibilities.

Language Ability

Ability to clearly and effectively communicate in person, in writing and by telephone

Computer Skills

Basic use of MS Office, Word, and Excel

Certificates and Licenses

None Required

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this Job, the employee is regularly required to sit. The employee is occasionally required to walk.

Job Type: Full-time

Pay: From $17.00 per hour

Benefits:

• Dental insurance
• Flexible schedule
• Health insurance
• Paid time off
• Vision insurance

Shift:

• Day shift

Weekly day range:

• Monday to Friday
• Weekend availability

Ability to commute/relocate:

• Newport Beach, CA 92660: Reliably commute or planning to relocate before starting work (Required)

Work Location: In person

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