Job description

Purdy Products, manufacturer of Stera-Sheen cleaners & sanitizers has been an industry leader for over 70 yrs and we’re still growing! We're looking for a dynamic Customer Service/Sales Support Professional with strong communication skills and works well in a team environment. We need someone who works well independently but also enjoys working as a team to reach our goals. Every employee plays a really important role for us. We care about our employees, our customers and the products that we proudly make in the USA.

The role includes these responsibilities:

• 50% Customer support - including order processing, answering question about Company and products, trouble shooting and complaint resolution
• 30% Logistics - including Coordinating Freight for/with Customers.
• 20% General office administration - including team projects, account reconciliations, light a/p, a/r

Responsibilities for this role will include: processing sales orders daily, coordinating freight pick-ups daily, assisting sales team with any customer service issues or order placement issues, ordering office supplies and file organization, answering phones, screen calls. Working with freight companies, quoting freight and customer service experience would be a huge plus . Experience with Sage or MAS90 strongly preferred. Some light bookkeeping responsibilities include order processing in Sage, accounts payable, accounts receivable and bank reconciliations.

Skills Required: 2+ years of administrative office experience is required. This position works closely with the Director of Operations, President and sales team. 2+ yrs of office experience required. Order processing experience and/or some accounting/bookkeeping experience is preferred. Experience with Microsoft Office, including Outlook, Word, and Excel is a requirement. Strong communication skills, organization and customer first attitude is needed to navigate this position well.

Great benefits including zero deductible health insurance, 401K, generous time paid time off policy and bonus potential. Please send resume along with recent salary information.

Our team members are true solution providers committed to quality and care about each other and our success as a team. We are a company that runs on EOS and believes in strong communication and transparency. Please note we are refreshing our branding and website which will include updates to our product line. Feel free to browse our old website but a new one is coming soon!

Required Experience

• Ability to collaborate well with a team mentality

• 3+ yrs. experience in a similar role with customer service, a/p, and a/r
• Experience coordinating freight strongly preferred
• Experience in manufacturing industry a plus
• Strong planning, organization, and communication skills
• Exceptional interpersonal and social skills to build a good rapport with internal and external customers
• Experience with Salesforce and Sage experience preferred
• Experience with Microsoft office, especially Excel required
• A solution provider – ability to problem solve and adjust to changing needs of the business

Benefits:

• 401(k) & 401(k) matching
• Health insurance
• Dental & Vision insurance
• Disability insurance
• Employee assistance program
• Paid time off
• Professional development assistance
• Referral program
• Tuition reimbursement
• Flexible schedule
• Life Insurance

Job Type: Full-time

Pay: $50,000.00 - $65,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Flexible schedule
• Health insurance
• Life insurance
• Paid time off
• Referral program
• Tuition reimbursement
• Vision insurance

Schedule:

• Monday to Friday

Supplemental pay types:

• Bonus pay

Education:

• High school or equivalent (Preferred)

Experience:

• Administrative experience: 2 years (Required)
• Order entry/order processing: 1 year (Required)

Work Location: One location

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