The Company

Markem-Imaje, a wholly owned subsidiary of Dover Corporation, connects products and protects brands through intelligent identification, traceability and consumer engagement solutions. We offer the industry’s most comprehensive range of marking and coding systems seamlessly integrated with trusted software, services and consumables. Over 50,000 customers worldwide partner with us to help them unlock the power of information in codes.

With decades of proven expertise provided through the most extensive global network, we empower our customers to optimize supply chain efficiencies, achieve sustainability and compliance objectives, keep products safe and engage their consumers. This is intelligence, beyond the mark.

Are you a self-motivated, confident, and passionate Customer Service Representative who has experience building customer rapport and delivering prompt, accurate, professional service?

In this role you’ll… serve as the primary interface for customers. You’ll navigate our ERP system (SAP) to process quotes, orders, returns, credits, debits and service notifications. Consistently deliver high quality service that instills customer confidence and loyalty.

You’ll have an opportunity to… contribute to an organization committed to continuous improvement and uncompromised service levels through teamwork and collaboration.

You should possess… experience building customer rapport, superior data entry and communication skills, ability to multi-task and work in fast-paced environment, along with strong problem-solving skills.

Great package including Bonus, CAREER Growth and Great Benefits…

Principal Activities / Duties / Responsibilities:

• Interpret and process customer requests and general inquiries
• Collaborate with cross-functional team members to satisfy customer requirements
• Create and maintain ERP system records with a superior level of accuracy
• Maintain Company product and service knowledge sufficient to satisfy customer needs
• Consistently provide accurate, prompt, professional service and follow-up
• Decisively resolve routine customer concerns
• Leverage customer feedback to drive continuous improvements

Education and/or Experience Required:

• High School Diploma or equivalent required; 2 or 4-year degree preferred
• Previous customer-facing experience and data entry experience

General Skills:

• Superior data entry speed, accuracy, and attention to detail
• Ability to thrive in fast-paced environment and remain calm under pressure
• Strong planning and organizational skills
• Excellent written and verbal communication skills
• Superior active listening skills with the ability to interpret client needs
• Strong problem-solving skills
• Proven ability to build customer rapport
• Commitment to continuous improvement, teamwork and collaboration
• Familiarity working in databases

The Site

Keene, New Hampshire is a small college-town where you’ll find a charming downtown Main Street teeming with shops, restaurants and a retro movie theater. Employees also enjoy a great range of outdoor activities close by such as skiing and hiking.

All qualified applicants will receive consideration for employment without discrimination on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age, genetic information, or any other factors prohibited by law.