Customer Service Representative
Job description
Let your journey begin with an organization that values their employees. Each employee has their own impact on our company’s success. PRMI has been Awarded one of Utah’s Best Workplaces and wants to assist in providing a path to grow your career.
Position Purpose
- Takes incoming calls and provides follow-up (which may include other departments) when appropriate
- Assists customers with payment options, due dates, loan details, setting up online accounts/payments, etc.
- Returns calls in a timely manner
- Monitors emails and responds appropriately
- Listens to borrower concerns
- Makes out-bound calls for non-default loans
- Provides instructions to borrowers regarding borrower authorization on file for 3rd parties and how to change mailing addresses
- Obtains information from borrowers to research payment when appropriate and tracks payments
- Interfaces with other corporate departments for data sharing as needed
Qualifications
- Strong communication, customer service, analytical, and problem solving skills
- Excellent writing and editing skills
- Ability to effectively and professionally handle difficult situations that may arise when working with branches/divisions
- Ability to multi-task
- Knowledge of Microsoft Office applications (i.e. Word, Excel, Outlook, Powerpoint, etc.)
- Ability to keep abreast of all changes and adapt them into daily routine
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