Job description

The customer service staff, or commonly called the front desk staff, is the core of the gym. They will frequently interact, communicate and maintain an excellent relationship with both the members and management staff. The staff is responsible for carrying out key functions for operating the gym, which are: a) providing exceptional customer service and account administration to current gym members b) creating and maintaining an exceptional “JFZ” atmosphere in the gym c) selling memberships to non-members d) keeping the gym and all equipment exceptionally clean and in good working order. In addition, the customer service staff also monitors the gym environment and operations on a daily basis and offers improvements when needed. The staff is required to use excellent communications and teamwork to carry out all job duties and requirements.

Duties include but are not limited to:

• Greeting and saying goodbye to all members and guests
• Monitoring club access to members and non-members
• Answering any questions and handling member complaints
• Having an excellent understanding of the Judgement Free Zone and explaining the JFZ to all members and non-members
• Answering info calls over the phone and taking messages
• Giving club tours
• Completing Rounds every 15 minutes and completing Daily Cleaning Stations
• Selling memberships, writing out agreements, and entering new members into the database
• Operating the Point of Sale system and collecting any balances of past due accounts
• Making appointments for PE @ PF hourly sessions
• Organizing and maintaining the customer service front desk
• Assisting with club housekeeping and restocking any paper products in locker room
• Perform beginning of the day and end of the day procedures
• Making self available to newer employees for questions and guidance

Skills required:

• Good phone/communication skills
• Must be quick and accurate with numbers
• Ability to follow directions well
• Ability to work well independently
• Must have an upbeat attitude

Job Type: Part-time

Pay: $16.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Vision insurance

Weekly day range:

• Monday to Friday
• Weekend availability

Work Location: One location

learninglandscape.com is the go-to platform for job seekers looking for the best job postings from around the web. With a focus on quality, the platform guarantees that all job postings are from reliable sources and are up-to-date. It also offers a variety of tools to help users find the perfect job for them, such as searching by location and filtering by industry. Furthermore, learninglandscape.com provides helpful resources like resume tips and career advice to give job seekers an edge in their search. With its commitment to quality and user-friendliness, learninglandscape.com is the ideal place to find your next job.