Job description

PetDine LLC is the fastest growing company within the fast-growing industry, the pet foods business. We have grown a multiple of 20X in the last 5 years. This has created multiple opportunities and promotions for members of our staff that have excelled. We are a Colorado Corporation with our company headquarters located in the choice city of Fort Collins, CO.

The Customer Service Representative is responsible for customer product orders from receipt of order to the completion of production. This will entail reviewing customer orders, verifying integrity of data, communicating with the customer and our colleagues throughout the life cycle of each order. The end goal is 100% customer satisfaction.

Benefits:

• Health insurance
• Dental insurance
• Vision insurance
• Life insurance
• Paid time off - 80 hours for years 0-3, increases with tenure
• 48 hours of sick time
• 401(k)
• 401(k) matching

Job Responsibilities

Data Entry Duties:

· Transfer data from paper and PDF formats into Google Docs, Excel Spreadsheets,
computer files, Oracle, and database systems

· Process deposits and invoices for clients

· Process post production paperwork

Customer Service Duties:

· Review purchase order upon receipt

· Enter the purchase order into Oracle MRP

· Contact client if any clarification is needed for the purchase order

· If any changes are required follow SOP for changes as they vary

· Once order is complete contact client to arrange shipment

· Customer resolution – orders, billing, etc.

· Seek to improve all aspects of the customer experience with the company

· Maintain an understanding of products and services, assist customers with
questions and concerns

· Follow communication procedures, guidelines, and policies

Job Qualifications

· 1-2 years of experience in a similar position

· Microsoft Office Suite proficiency required

· Oracle Software experience preferred

· Superior verbal and written communication skills

· Ability to work effectively in a team environment with people of varying skills and
backgrounds

· Work in a fast paced environment and able to adapt to shifting priorities

· Must have effective problem-solving abilities

Environment

• Shared office setting, quiet, noise from surrounding staff members
• Fluorescent lighting
• Controlled climate

Physical Requirements

• While performing the duties of this job the employee is regularly required to sit for extended periods of time, stand, walk, kneel, crouch, stoop, squat, twisting upper body, dexterity, hands and fingers, or feel; reach with hands and arms, and talk or hear
• Vision

Pay Range $20 - $24/hr.

Must pass post offer background screening

Job Type: Full-time

Pay: $20.00 - $24.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Shift:

• 8 hour shift
• Day shift

Weekly day range:

• Monday to Friday

Ability to commute/relocate:

• Fort Collins, CO 80525: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Oracle: 2 years (Required)
• Customer service: 5 years (Required)

Work Location: One location

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