Job description

Customer Service
Job Description

Counter/SaIesperson Position

Reports to: Shoppe Manager or Supervisor
JOB SUMMARY
Works under direction of the Shoppe Manager. Greets and waits on customers; prepares products, restocks, and helps to set up displays; performs general cleaning duties, waffle cone making, ice cream scooping.

ESSENTIAL FUNCTIONS

Greets and waits on customers.

Answers customer questions and makes sales suggestions.

Answers the phone and takes phone orders.

Knows Kilwin's history.

Helps with restocking and setting up displays.

Performs general cleaning duties; dust, sweep, mop, wash windows, take out trash.

Runs cash register.

Weighs and prices.

Packs boxes and baskets.

Prepares/makes waffle cones. Quality control.

ADDITIONAL RESPONSIBILITY

Puts away, rotate stock.

Changes/updates signs.

Helps update prices.
KNOWLEDGE, SKILLS AND ABILITY
Ability to operate cash register and count back change.

Ability to work well with others, listen well and follow direction.

Must be customer service oriented with good personality and manners.

Must read and speak English and have good communication skills.
EDUCATION AND EXPERIENCE
1. Previous sales experience helpful, but not necessary. 2. Ability to follow directions/instructions during training period.
PHYSICAL REQUIREMENTS
Must be able to lift 40 pounds.

Must be able to stand for long periods of time in retail store environment.

Job Type: Part-time

Pay: From $15.00 per hour

Benefits:

• Flexible schedule
• Health insurance

Shift:

• Day shift
• Morning shift

Weekly day range:

• Monday to Friday
• Weekend availability

COVID-19 considerations:
Cleaning and wiping as necessary

Experience:

• Customer Service: 1 year (Preferred)

Work Location: One location

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