Customer Service Representative
Job description
Heritage-Crystal Clean (HCC) is a publicly traded company that continues to be a leader in the environmental services industry. We are seeking highly motivated individuals with a strong work ethic to join our rapidly growing company. HCC offers competitive compensation, excellent benefits, and opportunities for advancement. We are willing to provide complete training for this opportunity!
Purpose:
The Plant Vacuum Sales and Service Rep (PVSR) will be responsible for providing service of approved waste streams at HCC customer locations. This position operates a Class A Vacuum Truck and works frequently with hoses, waste storage units, trenches, and sub-terrain holding chambers. This position is dedicated solely to bulk customers that are serviced directly from HCC Wastewater Treatment Facilities.
Specific Duties:
- Responsible for engaging in and promoting safe work behaviors in a manner that is consistent with all HCC safety guidelines
- Responsible for customer service in a certain geographic area as assigned by the Company
- Aligns work orders to minimize mileage and travel time
- Inspects vehicle and equipment for safe operation
- Provides service to customers by vacuuming approved waste streams from customer container units into truck
- Complete all required paperwork accurately and neatly
- Maintains compliance with all applicable Department of Transportation (DOT) requirements.
- Achieve sales quotas for total revenue and new customer development
- Adhere to all corporate policies and standards including but not limited to environmental, health, & safety (EHS), human resources, facility, equipment, operations and maintenance
- Performs other related duties as assigned
Work Experience:
- Route sales experience preferred
- Class A tanker truck experience preferred
Education, Certificates, Licenses, or Designations:
- High School diploma or equivalent required
- Must have or be qualified to obtain and maintain a Class A Commercial Driver's License (CDL) and Med Card with Airbrake and Tanker Endorsement, HAZMAT preferred
- Motor vehicle record (MVR) that meets or exceeds HCC's published standards including, but not limited to the following;
- Seat belt and cell phone violations
- Excessive speeding
- DUI, suspension and/or multiple vehicle collisions
Personal Protective Equipment*:
- Ability to wear personal protective equipment, which may include a respirator, steel toe boots, gloves, uniform, safety glasses, reflective vest, and hard hats
Physical Requirements*:
- Frequent lifting of hoses weighing up to 55 lbs.
- Frequent lifting of grates, manhole covers, and other plates to access approved waste streams
- Occasionally pulling/dragging hoses (up to 55 lbs. each)
- Occasionally climbing ladders to access approved waste streams
- Vacuum pumps are powerful and may cause excessive movement or "kickback" of the hose during pumping. A PVSR must be able to maintain a firm grip and control of the hose during pumping.
Must be willing to undergo a background check in accordance with local laws and regulations.
All applicants must pass the pre-employment physical including drug & alcohol screening
HCC expressly values diversity, equity, and inclusion, and encourages the applications of individuals from diverse backgrounds, so that HCC reflects the communities and customers that we serve.
Heritage Crystal Clean LLC is an Equal Opportunity Employer. We strongly encourage women, minorities, individuals with disabilities and veterans to apply.
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