Job description

Customer Service Representative (Seasonal)

Covetrus is a global animal-health technology and services company dedicated to empowering veterinary practice partners to drive improved health and financial outcomes. We’re bringing together products, services, and technology into a single platform that connects our customers to the solutions and insights they need to work best. Our passion for the well-being of animals and those who care for them drives us to advance the world of veterinary medicine. Covetrus is headquartered in Portland, Maine, with more than 5,000 employees, serving over 100,000 customers around the globe.

SUMMARY

The Customer Service Representative I will possess excellent leadership and organizational skills, proficiency with computer systems, and the capacity to work both autonomously and in a team environment, all while maintaining a positive attitude at all times.

ABOUT THE JOB

This position is seasonal and is a 90-day (about 3 months) contract. Strong performers may be offered the opportunity to join the Customer Support team in a regular full-time role at the end of the season.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.

• Provides prompt and considerate service to all customers.
• Ensures that all requests/required data entry is accurate and completed on time.
• Maintains performance levels to specified goals.
• Perform additional functions in both internal and external departments where needed to meet business needs.

QUALIFICATIONS:

EDUCATION AND/OR EXPERIENCE

• High School diploma or GED.
• Contact center or customer service experience preferred.

CERTIFICATES, LICENSES, REGISTRATIONS

• None.

COMPETENCIES (SKILLS AND ABILITIES):

• Knowledge of customer relations theory and practices.
• Skills in operating computers.
• Spanish speaking skills are a plus.
• Ability to pay attention to detail and retain information readily.

REMOTE TECHNOLOGY REQUIREMENTS:

• Remote position requires access to high-speed Cable or Fiber Optic internet with a modem or wireless box. Connection must be hard-lined into modem or wireless box. Candidates with Satellite and DSL internet will not be considered as these connections are NOT compatible with Covetrus' internet phone system.
• Must own a mobile device that has the capability to download and access the Okta Verify application (free app).
• Applicants or a member of their household must be personally responsible for the bill received from their internet service provider in the event any IP address modifications are needed

PHYSICIAL DEMANDS/WORK ENVIRONMENT

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Must be able to read reports and computer screen, hear well enough to communicate with colleagues, walk and stand for extended periods of time, operate computer and telephone, and occasionally lift objects up to 25 pounds.

Covetrus is an equal opportunity/affirmative action employer. It does not discriminate against applicants or employees on the basis of race, color, religion, creed, national origin, ancestry, disability that can be reasonably accommodated with undue hardship, sex, sexual orientation, age, citizenship, marital or veteran status, or any other legally protected status.

"Jobs that are in Colorado and other applicable area: If you are a Colorado applicant or applying for another applicable area, you are eligible to receive information about the salary range and benefits for this role. Please feel free to ask for further details when applying to the role."

Job Types: Full-time, Seasonal

Pay: $15.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Experience level:

• 1 year

Shift:

• 8 hour shift

Weekly day range:

• Monday to Friday
• Weekend availability

Work setting:

• Remote

Application Question(s):

• What hourly rate are you looking for in a new position?

Education:

• High school or equivalent (Preferred)

Experience:

• Customer service: 1 year (Required)

Work Location: Remote

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