Job description
ANDRITZ is seeking a Glens Falls inside sales customer service representative for pulp and paper industry. This is a technical sales position in our spare parts department.
Job responsibilities and tasks
- Provide Customer Service support to our customers, Sales Area Managers, Product Managers and Regional Sales entities.
- Interact with internal / external customers to provide information response to inquiries about products and services,
- handle and resolve questions / concerns
- provide information about the organization’s products and service,
- generate quotes and process orders as requested by Product Managers, Service Account Manager, and customers,
- enter and ensure proper handling of all orders
- maintain customer pricing based on guidance from management
- coordinate delivery and purchase order requirements with Logistics Department,
- communicate special shipment dates and date changes to the Regional Sales entities, Sales Area Managers, and/or customers
- approve orders for invoice
- Other duties as assigned by Supervisor or Managers.
Education, professional experience, and qualification preferred/required
- Associates-level degree or relevant experience preferred
- Experience with ERP systems, especially SAP and bolt-on interface desireable
- Well-developed communication and interpersonal skills required
- Competent in MS Word, Excel, PowerPoint, Teams, etc.
- Experience with EDI systems (i.e. Ariba) a plus
- Ability to [learn to] read and interpret engineering drawings.
Physical and Mental Qualifications
General Office Work
Travel percentage (include country or region name)
< 10% within USA and Canada
Additional Information
“Andritz Inc. is an AA/EEO/Veterans/Disabled Employer”
Legal status to work in the United States is required
Job Type: Full-time
Pay: Up to $45,000.00 per year
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Flexible spending account
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Vision insurance
Schedule:
- Monday to Friday
Supplemental pay types:
- Bonus pay
Ability to commute/relocate:
- Glens Falls, NY 12801: Reliably commute or planning to relocate before starting work (Required)
Work Location: One location
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