Job description

Our Customer Care Representatives are responsible to:

• Respond to customer inquiries through multiple channels including telephone, e-mail, web chat in an award- winning Contact Center.
• Provide extraordinary customer service to Associated Bank customers ensuring first contact resolution.
• Deepen customer relationships by providing knowledgeable product and support advice.
• Be a customer advocate while adhering to company policies, procedures and product guidelines.
• Listen empathetically and respond to difficult customers calmly and with confidence.
• Meet daily quality and productivity standards to ensure department goals are met.
• Make a difference to customers by providing them with support and outcomes that benefit them.
• Hours of operation are Monday– Friday 6 am -10pm and Saturdays from 8 an-m-7 pm – Flexibility for 1st of 2nd shift.

Minimum Qualifications:

• 1-2 years customer service, banking, retail, food service, insurance, telemarketing/sales experience
• High School Diploma or equivalent

Successful candidates:

• Demonstrate a strong work ethic with creative problem-solving and decision-making skills
• Like to thrive in a fast paced, results-driven environment
• Are professional with a positive attitude
• Are agile in a changing environment and be able to adjust one’s approach to a situation, constraints or multiple demands.
• Like to learn and navigate comfortably in an ever-changing technical systems environment.
• Stay current on frequent policy, product and procedural changes impacting products and customers.
• Prioritize and accomplish multiple tasks while effectively servicing customers in a timely manner.

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Job Types: Full-time, Contract

Pay: $18.00 - $19.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Flexible schedule
• Health insurance
• Vision insurance

Shift:

• 8 hour shift
• Day shift

Weekly day range:

• Monday to Friday
• Weekend availability

Ability to commute/relocate:

• Stevens Point, WI: Reliably commute or planning to relocate before starting work (Required)

Work Location: One location

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