Job description
N/AOrder Processor
Now Hiring a Customer Service Representative in the Aurora Area:
1st Shift: 9am-5:30PM
2nd Shift: 2:30pm-11pm
Job Duties:
- Process orders and related tasks timely and accurately as required. May include orders, specific reports, returns, monthly invoicing, and inventory adjustments in our systems. Communicate carrier status or other items such as units on hold, auditing/labeling units, creating BOL’s for customers. Evaluate order requirements and ensure that customer inventory and system requirements are met before processing.
- Provide positive and timely responses to internal and external customer inquiries, including phone calls, written communication, and other methods of inquiry. Provide a positive customer experience that will promote future business through courteous, accurate, and prompt responses to inquiries. Give customers a clear and accurate information regarding any product, procedures, and status of orders and returns.
- As required, research inquiries and resolve customer order issues (i.e. incomplete or incorrect ordering, shipping, and return problems) expeditiously. Understand and monitor reports to ensure individual processing in our system is correct and complete. Possess knowledge of inbound/outbound processes ensuring that accurate information is passed to all customers regarding product attributes and inventory availability.
- Contribute to team effort and provide backup support to co-representatives following departmental policies and procedures in addition to other duties as assigned. Mentor and assist in training new hires and temps.
Job Requirements:
- Must be Efficient in Excel, Outlook, Microsoft
- Mutli-tasker
- Open to Overtime
- Team Player
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