OVERVIEW:

United Electronic Industries (UEI), a rapidly growing manufacturer of computer-based data acquisition and control products headquartered in Norwood, MA, has an immediate opening for a Customer Service Coordinator.

This is a highly visible career opportunity to join our winning team that is developing exciting product solutions for our customers! We are searching for a well-organized self-starter with great attention to detail to join our team as a Customer Service Coordinator.

Check out our website at ueidaq.com and watch our videos on youtube/ueidaq to see the cutting-edge technology our employees use and develop daily.

SUMMARY:

As part of the customer support team responsible for first contact customer interaction, the Customer Service Coordinator will work closely with the Applications engineers to resolve customer issues.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Monitor incoming Customer support email and phone as first line of contract the customer support journey.
• Confirm and acknowledge receipt of all cases and RMAs back to customer within 12 hours.
• Ensure support cases adhere to customer SLA (Service Level Agreement) entitlement.
• Dispatch Support cases to Applications Engineering in a timely fashion and update CRM.
• Manage receipt and returns of all RMAs for repair and calibration.
• Provide customer service support to customers regarding existing orders.
• Provide customer service support to global UEI sale steams by providing/relaying information, literature and timely follow up on all inquiries.
• Process customer invoicing and complete supplier forms, as may be needed.
• Monitor customer portals for Pos.
• Perform general administrative office functions as required.

REQUIREMENTS:

• U.S. Citizenship or Permanent Residency is required due to government military contracts.
• Bachelor s degree in a related field of study or equivalent relevant work experience.
• Prior basic accounting and administrative experience.
• Ability to identify issues with government contracts and help resolve with the team.
• Ability to make sound business judgments, handle multiple contractual activities with a short turn-around time, and work independently as well as part of a Team.
• Excellent interpersonal skills to include well developed analytical, communication, and presentation skills.
• Proficiency in MS Word, Excel, and Outlook.
• Ability to learn and work with UEI company software programs including NetSuite.

PREFERRED EXPERIENCE:

• Prior experience in a customer serving role.
• Knowledge of DFAR/FAR regulations.
• Oracle NetSuite experience.

We offer competitive salaries commensurate with experience and a comprehensive benefits program including health, dental, vision, life, disability, 401k (including company match), PTO, and tuition reimbursement.

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment based on race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, pregnancy or conditions related to pregnancy, disability or any other federal, state, or local protected class.

If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact #508-921-4600 or hr@ueidaq.com for assistance.