Job description

JOB DESCRIPTION

JOB TITLE: ASSOCIATE

LOCATION: THE UPS STORE #4996, 7450 CHAPMAN HIGHWAY, KNOXVILLE, TN

The Center Associate delivers world-class customer service to all retail customers by receiving and processing packages for courier shipment and operating copiers, fax machines, binding equipment, laminating machines, and point-of-sale devices. The Associate expertly advises our valued customers by providing accurate information on our array of products, services, and best-value options and exhibits confidence by knowing best practices related to the industry. The ideal candidate has previous retail sales experience, strong computer and internet skills, a high school diploma or GED, a friendly and genuinely helpful demeanor, and a professional appearance. He or she must be a fast learner who makes an effort to learn all aspects of the business in the shortest possible time.

RESPONSIBILITIES

• Delivers outstanding customer service to walk-in customers and telephone inquiries
• Continuously practices good listening skills with customers, UPS Store team members, and leadership
• Takes ownership of the customer's shipping needs and offers viable solutions
• Takes action to learn all product and service offerings, alternative solutions, and industry trends
• Operates all equipment, software, and devices in an expert fashion and is willing to teach others
• Maintains a clean, organized, and safe working environment
• May open and/or close the store and perform end-of-day accounting, etc.
• Performs other duties as assigned

QUALIFICATIONS

• High school diploma or GED required
• Strong computer skills, including Microsoft Office
• Expertise with Adobe based platforms (Acrobat, InDesign, Illustrator, and Photoshop) is a plus.
• Strong verbal and written communication skills, including spelling and math
• Outstanding phone skills
• One year of customer service experience required (more preferred)
• Strong customer service skills and abilities
• Prompt, reliable, and responsible
• Detail oriented, organized, and able to multi-task
• Able to lift 40+ pounds
• Able to work and complete tasks independently in a quick turn environment
• Able to operate a wide variety of business equipment
• Able to follow and understand quality guidelines
• Able to work collaboratively
• High energy level
• Neat, clean, and professional appearance
• Non-smoking environment

BENEFITS

• Weekly Pay
• Direct Deposit
• Formal Ongoing Training Program
• Closed on major Holidays Uniforms Shirt provided
• The UPS Store is a Franchise locally owned and operated, not employees of United Parcel Service.

Job Type: Part-time

Pay: $12.00 - $13.00 per hour

Shift:

• Day shift
• Evening shift

Weekly day range:

• Monday to Friday
• Weekend availability

Ability to commute/relocate:

• Knoxville, TN 37920: Reliably commute or planning to relocate before starting work (Required)

Work Location: In person

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