CUSTOMER SERVICE AGENT

Full Time
Omaha, NE 68106
Posted
Job description

Pay Range $15 per hour

The Role:

Come work for the #1 Customer Experience Team in the Omaha Metro Area with the H+H Group as a Customer Service Agent. Wages starting between $15 per hour, with an average earning potential of $17 per hour with additional monthly bonus opportunities. You will be working in a fun, positive environment while handling incoming phone calls, including setting reservations and general assistance, for our Service Department Customers!

  • Complete incoming and outgoing phone calls to confirm Customer reservations and provide service reminders.
  • Update Customer information in programs.
  • Assist Customers with providing past service history reports.
  • Growth opportunities available!

The schedule: Monday-Friday 8am-5pm, rotating Saturday 7am-4pm.

What you bring to the table:

  • High school diploma or equivalent is required.
  • Excellent communication and Customer Service skills.
  • High energy partnered with a positive attitude.
  • Ability to multi-task, prioritize, and manage time effectively.
  • Detail oriented.
  • Desire to grow, learn, and advance within the company.

Perks:

  • Office is located right in the heart of Aksarben (walking distance to UNO).
  • Daily games for cash prizes based on performance.
  • Business Casual Attire (this means jeans!).
  • Associate discounts on vehicles, service, parts, and detailing.
  • Growth plan available.
  • Quarterly Team Outings.
  • Team Vision Meetings.
  • Vibe Check Wall.
  • Annual zoo membership drive; Annual Benefits Fair, and health screenings; and more!

How to apply: Please email wwoodfork@hh.group or apply at joinhh.com, or quick apply by texting 'JoinHH' to 25000

We are a company that provides a Best-in-Class experience that includes, promotes, and celebrates the diversity within our company and community.

Best-in-Class is our mission for ALL Customer and Associate experiences at H+H. We do this by utilizing our hospitality and leadership guiding principles to continually develop ourselves to perform at a high level. We are looking for new members to join our Best-in-Class Team!

H+H has been family-owned and operated since 1930 and has had the privilege to serve the Omaha/Lincoln/Grand Island, Nebraska and Springfield, Missouri communities. H+H offers career opportunities with the following brands – Chevrolet, KIA, BMW, MINI, Jaguar, Land Rover, Harley-Davidson, Chrysler, Dodge, Jeep, and RAM.

What we bring to the table:

  • Culture: Our team loves working with Customers as well as each other! We also believe in a work hard-play hard environment and we enjoy getting to know EVERYONE at our quarterly celebratory lunches and annual milestone anniversary recognition dinners. Our goal is to embrace and celebrate what makes you unique because each and every Associate is what makes H+H GREAT!
  • Benefits: Medical plan options, Dental, Vision, Employer-Paid Short-Term Disability, Employee Assistance Program, Employer-paid Parental Bonding Leave, Employer-Paid Maternity Leave, 401k Profit Sharing with company match for our full-time Associates, free financial advising services, and a leadership training and development program!
  • Perks: Annual zoo membership drive; Associate discounts on vehicles and motorcycles, service, parts, and detailing; Annual Benefits Fair, and health screenings; and more!
  • Opportunities: Be part of an ever-growing team with training and support that will help you develop your skills to advance within H+H.
  • Give Back: We support our community with many contributions such as our Nebraska Humane Society donation drive, fundraising for the American Heart Association, partnering with Chariots of Hope, supporting local area schools, and more!
  • Team Environment: You’ll be part of the H+H team in which our Associates enjoy collaborating with each other and encouraging each other to be the best that they can be by recognizing when Associates go above and beyond expectations while utilizing H+H’s Guiding Principles.

A post offer driving/criminal background check, as well as a drug screen, will be required.

H&H Automotive LLC provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, H&H Automotive LLC complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.


Experience

Required
  • Excellent communication and customer service skills.
Preferred
  • At least 1 year of general business experience preferred, but not required.
  • Great computer/technology skills.

Education

Preferred
  • High School or better

Behaviors

Required
  • Leader: Inspires teammates to follow them
  • Enthusiastic: Shows intense and eager enjoyment and interest
  • Detail Oriented: Capable of carrying out a given task with all details necessary to get the task done well
  • Team Player: Works well as a member of a group

Motivations

Required
  • Self-Starter: Inspired to perform without outside help
  • Goal Completion: Inspired to perform well by the completion of tasks
  • Flexibility: Inspired to perform well when granted the ability to set your own schedule and goals

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