Customer Retention Specialist

Full Time
Salt Lake City, UT 84123
Posted
Job description

Moxie Pest Control is growing fast! With growth comes the need for superior leadership and vision. We are looking for Account Managers to provide accurate, clear and concise info to our customers, resulting in better expectations and understanding of the work, leading to higher customer satisfaction and retention. Your #1 job will be to save customers who request to cancel services.

Our office has a very upbeat, FUN environment. We have frequent office games with fun prizes (gift cards, games, and incentive lunches).

Responsibilities:

  • Speak to customers requesting to cancel services and SAVE them!
  • Speak to dissatisfied customers and HELP them!
  • Inbound and outbound phone calls
  • Data entry and updating of customer database
  • Day-to-day reporting
  • Must have basic computer skills including mouse and keyboard skills

Skills, Traits and Attributes:

  • Attention to detail
  • Solution-Minded
  • Clear and concise communication

Why Moxie?

  • Benefits (health, vision, & dental) available after 60 days
  • Shift available for Monday-Friday between 8:30 am to 5:30 pm
  • Sundays off guaranteed
  • Paid Time Off available after 60 days
  • Growing company that can provide stability
  • Incredibly upbeat and happy culture!
  • Ability to go remote 2 times a week after training is complete!

*This is a full-time position, schedule: 8:30 am - 5:30 pm (M-F)

*Sales experience a big plus but not required. We will train the right person!

Thanks for applying and good luck!

Job Type: Full-time

Pay: $17.00 per hour

Benefits:

  • 401(k)
  • 401(k) matching
  • Dental insurance
  • Health insurance
  • Paid time off

Experience level:

  • 1 year

Shift:

  • Day shift
  • No nights

Weekly day range:

  • Monday to Friday
  • No weekends

Work setting:

  • In-person
  • Office

Ability to commute/relocate:

  • Salt Lake City, UT 84123: Reliably commute or planning to relocate before starting work (Required)

Application Question(s):

  • Do you agree to receiving text messages about this job application?

Work Location: One location

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