Why work for Visions?

Flexibility, security, growth, competitive wages, and benefits ranging from medical to retirement – we've got it all. We offer 40-hour (full-time), 30-hour (part-time plus), and part-time positions, along with opportunities for advancement, development, and tuition reimbursement. We're a company that's growing more and more every day – and you can, too.

About Us

We're a community-minded organization with more than 50 years of experience. We serve members across three states, and our culture is one built on giving back. We're more than just money – we're people helping people.

If you want to be part of something greater, something different, and something growing – then come work at Visions.

We're more than banking. You can be, too. #ClaimYourSeat

**NOT A REMOTE OPPORTUNITY** Position is located in Endwell, NY

Position Purpose/Summary: The CRM Architect is responsible for managing the organizations CRM tool and assisting with service development. Their primary function is to outline the strategies, structure, and processes necessary for successful customer relationship management. Identify leads and target audiences for optimal ROI. Analyze the activities and communication history of members and develop goals that drive sales growth and improve member retention.

Education & Experience: We pride ourselves in our advocacy for education, growth, and opportunity for experience at Visions Federal Credit Union. This position requires a minimum of an Associate’s degree in financial areas or customer service along with five or more years’ related experience.

Essential Knowledge, Skills, & Abilities: Due to the nature of this role in dealing with employees and members on an on-going basis, the position requires (and is not limited to):

• Excellent interpersonal and communication skills (both verbal and written)
• Efficient time management and organizational skills
• Flexibility (able to adapt to changing environment)
• Positively communicate with diverse employee and membership population while providing excellent customer service
• Strong computer and math skills, adherence to confidentiality, detail-oriented
• Working knowledge of Credit Union product and service offerings preferred
• Extensive knowledge and/or experience with Voice of Customer analytics and Synapsys reporting

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)