Job description
JOIN REDMOND!
The City of Redmond Parks and Recreation Department is seeking welcoming, positive, and responsive professionals to join the Customer Experience team. The
Customer Experience
Representative is a forward-facing role with high customer interaction and is responsible for supporting a consistent guest experience throughout all Parks and Recreation locations.
Weekday evenings and weekend availability, preferred.
This is a supplemental, variable position and may not exceed 29 hours per week and 1,040 hours per year.
Locations: Work may be conducted at multiple City of Redmond sites including the Redmond Community Center at Marymoor Village, City Hall, and the Old Fire House Teen Center.
Please view the Guest Services Representative Supplemental job description for more information about the knowledge, skills, abilities, working conditions, and physical requirements.
ROLE & RESPONSIBILITIES
- Deliver high-quality customer experience in-person, on the phone, and through email.
- Conduct business transactions and cashiering functions including cash handling, check and credit card processing.
- Manage the registration experience by providing activity details, answering questions about services, and completing enrollment in activities.
- Conduct tours of the facility for prospective user groups and answer questions regarding rental fees, policies, available dates, and ongoing usage.
- Responsible for check-in of facility rentals; confirm permit details, review rental guidelines and expectations, ensure all tables and chairs are accessible, and serve as the point of contact during the rental period.
- Provides support for site activities, events and/or rentals: helps to set up tables, chairs, AV equipment, and assists with take-down.
- Complete data entry assignments, financial reports, and registration reports as requested.
- Handle difficult and/or sensitive customer relations situations.
QUALIFICATIONS
Education and Experience:
- Minimum of 16 years of age by starting date.
- Education or training in recreation area directly related to specific position or program.
- Experience in a lead or supervisory capacity preferred.
- Successful passing of a required background check.
Licenses and Certifications:
- Valid Washington State Driver's License and a driving record that meets city standards preferred.
- Current CPR and First Aid certification, or ability to obtain within 30 days of hire.
- Some positions may require special licenses, certifications, or training.
- Proof of COVID-19 vaccination is required to be furnished upon job offer, absent an approved accommodation.
BENEFITS
- This is a supplemental, non-benefited position.
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