Job description
Classification Title
Temporary Hourly
Employment Category
Temporary
Is this an Hourly position?
Yes
Work Hours/Week
0-40
Overtime Eligible?
Yes
Position Location
Fort Collins, CO 80523
Does this position qualify for hybrid or remote work?
No
Description of Work Unit
WORK
UNIT
Housing and Dining Services RamCard office exists to produce and manage University identification cards and to oversee programs and services associated with the RamCard, including management of the University declining balance account, RamCash. The unit also develops and manages contracted University vending services.
WORKING AT CSU
Founded in 1870 as the Colorado Agricultural College, Colorado State University is now among the nation’s leading research universities. Fort Collins is an award-winning city located on the Front Range of the Rocky Mountains with the foothills and 14,000-foot peaks visible to residents. Easy access to hiking, skiing, rafting and other outdoor sports is a great advantage to CSU students, faculty and staff.
Housing and Dining Services RamCard office exists to produce and manage University identification cards and to oversee programs and services associated with the RamCard, including management of the University declining balance account, RamCash. The unit also develops and manages contracted University vending services.
WORKING AT CSU
Founded in 1870 as the Colorado Agricultural College, Colorado State University is now among the nation’s leading research universities. Fort Collins is an award-winning city located on the Front Range of the Rocky Mountains with the foothills and 14,000-foot peaks visible to residents. Easy access to hiking, skiing, rafting and other outdoor sports is a great advantage to CSU students, faculty and staff.
Search Contact Email
amy.mosser@colostate.edu
Position Summary
This position facilitates customer service delivery and supplies administrative support in the RamCard Office to ensure prompt, professional, efficient, and consistent service to all constituents. Work includes developing the staff resources to deliver an excellent customer experience; overseeing office processes that are complete, correct, prompt and efficient; and evaluating policies, procedures, operations, and standards.
Position Minimum Qualifications
- Demonstrated track record of delivering successful customer-centric services in a complex, high volume customer service operation
- Experience providing administrative assistance in a professional office environment
Preferred Qualifications
- Experience working with people from a broad diversity of backgrounds
- Experience with and knowledge of Microsoft Office Suite programs (i.e., Excel, Access, Word, Teams, Outlook, and PowerPoint, etc.)
- Excellent spoken and written communication skills in an intercultural context
- Completion of college-level coursework
- Customer service work experience at a college or university
- Experience completing accounting support or bookkeeping tasks
Posting Details
Working Title
Customer Experience Coordinator
Posting Number
202300150T
Department
RamCard Office
Salary Range
$20.00-22.00/hour
Employee Benefits
Visit CSU’s Human Resources website for detailed benefit plan information for temporary employees in the following University benefit area: https://hr.colostate.edu/hr-community-and-supervisors/benefits/benefits-eligibility/
Close Date
03/31/2023
Special Instructions to Applicants
Please email
neal.lujan@colostate.edu Cover Letter, Resume, and 3 References detailing how your experience aligns with the position prior to the full consideration date of 03/31/2023 at 11:59pm.
References will not be contacted without prior notification to applicant.
References will not be contacted without prior notification to applicant.
Background Check Policy Statement
Colorado State University strives to provide a safe study, work, and living environment for its faculty, staff, volunteers and students. To support this environment and comply with applicable laws and regulations, CSU conducts background checks for the finalist before a final offer. The type of background check conducted varies by position and can include, but is not limited to, criminal history, sex offender registry, motor vehicle history, financial history, and/or education verification. Background checks will also be conducted when required by law or contract and when, in the discretion of the University, it is reasonable and prudent to do so.
EEO Statement
Colorado State University is committed to providing an environment that is free from discrimination and harassment based on race, age, creed, color, religion, national origin or ancestry, sex, gender, disability, veteran status, genetic information, sexual orientation, gender identity/expression, or pregnancy in its employment, programs, services and activities, and admissions, and, in certain circumstances, marriage to a co-worker. The University will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. Colorado State University is an equal opportunity and equal access institution and affirmative action employer fully committed to achieving a diverse workforce and complies with all Federal and Colorado State laws, regulations, and executive orders regarding non-discrimination and affirmative action. The Office of Equal Opportunity is located in 101 Student Services.
The Title IX Coordinator is the Director of the Office of Title IX Programs and Gender Equity, 123 Student Services Building, Fort Collins, CO 80523-0160, (970) 491-1715, titleix@colostate.edu.
The Section 504 and ADA Coordinator is the Director of the Office of Equal Opportunity, 101 Student Services Building, Fort Collins, CO 80523-0160, (970) 491-5836, oeo@colostate.edu.
The Coordinator for any other forms of misconduct prohibited by the University’s Policy on Discrimination and Harassment is the Vice President for Equity, Equal Opportunity and Title IX, 101 Student Services Building, Fort Collins, Co. 80523-0160, (970) 491-5836, oeo@colostate.edu.
Any person may report sex discrimination under Title IX to the Office of Civil Rights, Department of Education.
The Title IX Coordinator is the Director of the Office of Title IX Programs and Gender Equity, 123 Student Services Building, Fort Collins, CO 80523-0160, (970) 491-1715, titleix@colostate.edu.
The Section 504 and ADA Coordinator is the Director of the Office of Equal Opportunity, 101 Student Services Building, Fort Collins, CO 80523-0160, (970) 491-5836, oeo@colostate.edu.
The Coordinator for any other forms of misconduct prohibited by the University’s Policy on Discrimination and Harassment is the Vice President for Equity, Equal Opportunity and Title IX, 101 Student Services Building, Fort Collins, Co. 80523-0160, (970) 491-5836, oeo@colostate.edu.
Any person may report sex discrimination under Title IX to the Office of Civil Rights, Department of Education.
Diversity Statement
Reflecting departmental and institutional values, candidates are expected to have the ability to advance the Department’s commitment to diversity and inclusion.
Essential Job Duties
Job Duty Category
Customer Service Support
Duty/Responsibility
- Actively support the Colorado State University Principles of Community
- Follow and uphold all Federal, State, University, and Department rules, policies, and procedures
- Ensure customer service coverage during business hours
- Manager on Duty (MOD) coverage and direct front-end customer support
- Supply feedback on policies and procedures for customer traffic flow management and service production
- Supply first level response to customer service concerns, addressing internal and external customer items including research, correspondence, tracking and follow-up as needed
- Monitor and respond to RamCard customer messages and correspondence
- Oversee production of a wide range of identification cards, badges, and declining balance account cards using card production and supporting administrative software
- Help with routine maintenance of card production printers and supplies
- Complete daily front office opening and closing for service delivery
- Monitor to ensure sales transactions conform to required accounting procedures
Percentage Of Time
70
Job Duty Category
Administrative and Accounting Support
Duty/Responsibility
- Update RamCard Office knowledge base reference sites, including the Office Wiki, MS Teams, and Intranet
- Oversee posting, receipt, and distribution of US postal mail and campus delivery mail
- Maintain automated and manual systems, such as the daily log database, and procedures to facilitate data collection and record-keeping
- Oversee submission of work order requests related to vending, RamCash, and internal technology issues
- Oversee submission of work order requests related to the LSC office space and office equipment as needed
- Help with daily account processing
- Coordinate RamCash AVS collections and vending field support
Percentage Of Time
15
Job Duty Category
Staff Lead Support
Duty/Responsibility
- Help with supervision, training, and development of student interns
- Coordinate and help with onboarding and training new staff
- Ensure availability, consistency, and quality of customer service
Percentage Of Time
10
Job Duty Category
Other Duties
Duty/Responsibility
Other duties may be assigned for the effective operation of the department
Percentage Of Time
5
References
Minimum References Required
3
Maximum References Required
3
learninglandscape.com is the go-to platform for job seekers looking for the best job postings from around the web. With a focus on quality, the platform guarantees that all job postings are from reliable sources and are up-to-date. It also offers a variety of tools to help users find the perfect job for them, such as searching by location and filtering by industry. Furthermore, learninglandscape.com provides helpful resources like resume tips and career advice to give job seekers an edge in their search. With its commitment to quality and user-friendliness, learninglandscape.com is the ideal place to find your next job.