Crumbl Cookies Manager

Do you aspire to be a part of a company that is world-class and represents the country's best brand in gourmet cookies... then this the path is right for you.

This is an incredible opportunity to join the fastest growing cookie company in America, as we plan for rapid growth in bringing the Crumbl Cookie brand to communities who haven't had the chance to indulge in this one-of-a-kind cookie experience.

If you are someone who loves leading people, managing in a fast-paced environment, developing, and training a team, creating a work culture that is fun and engaging, training and providing world' class service to our amazing customers, and driving store key metrics, then Crumbl Cookies management is for you!

Management Benefits

• Cell phone reimbursement
• Vacation Time
• Sick Time
• Health, Dental, and Vision Offered
• 50% employee discounts on cookies and drinks
• Regular performance collaboration and career growth opportunities
• Recruitment and referral bonus
• Cookie tasting & free 4 pack on your birthday
• Recognition awards
• Sundays Off

Essential Role Functions

Leadership & Management | People Development | Operations | Raving Fans Service | Store Metrics & New Customer Acquisition | Communication | Technology Aptitude | Attention to Detail | Cleanliness & Tidiness | Facilities & Equipment | Safety

• RECRUITING & HIRING: Hires for values, character, and ensures the company culture aligns well with each person considered for employment.
• PEOPLE DEVELOPMENT: Prioritizes training and developing bakers to excel in their roles and become future leaders for the company. Dedicates time to teach, train, and create a team that is in sync with each other and all working towards creating amazing experiences for the customers.
• LEADERSHIP & CULTURE: Leads the team to work together, sets the pace, energy, and culture to accomplish various objectives and manage a variety of systems and processes. Drives the team to meet key performance indicators (KPIs) while building and developing a fun and productive culture.
• COMMUNICATION: Communicates clearly, frequently, and provides clear direction and expectations verbally as well as via company communication channels. Shares important updates and business information regularly that will help the team and business perform well.
• STORE METRICS: Clearly communicates key store metrics using varies methods and frequently celebrates those who are achieving greatness. Sets store goals using the SMART method revolving around the key business metrics that drive strong business results.
• PREPAREDNESS: Plans daily, weekly, and monthly to ensure success is met around the most important tasks and priorities. Schedules staff, orders ingredients, and keeps good inventory to properly manage important business costs. Transitions store's ingredients and food weekly to be prepared for a new menu.
• PRODUCTION: Oversees the pace, quality, and quantity of dough and cookies made to meet the demand of the customers. Sees the floor, knows where to train, guide, and ensure each station is as efficient as possible while limiting waste every night.
• The 3 Cs: Focuses on training a team that creates raving fans service through genuine, welcoming, and friendly interactions with each and every customer. Creates a culture of cleanliness throughout the day, week, and month. Instills a "clean as you go" mentality and holds everyone accountable to high levels of cleanliness. Establishes an environment of "quality" first. Coaches the team to know quality and always strive to provide that in each cookie that is served.
• ORGANIZATION & ADMINISTRATION: Sets a standard of order throughout the store. Teaches and creates a culture of being organized and intentional in how the store runs and is set up. Keeps back-office areas clean, tidy, and structured. Is aware, organized, and timely in all administration tasks to complete.
• CRUMBL SALES: Strategizes and implements simple tactics within the store and outside of the store to drive new business, sales, and improved ticket average.
• FACILITIES & EQUIPMENT: Helps monitor safe use and movement in and around the facility and equipment. Communicates promptly to management and utilizes the appropriate tools to initiate diagnosis and repairs if needed.
• TECHNOLOGY APTITUDE: Confidently be able to use email, chat applications, Microsoft Office, G-Suite & Gmail, human resource information system, and the point-of-sale system(s). Understand & demonstrate high proficiency with varies platforms such as the Crumbl's website, Crumbl's mobile app, and Crumbl's internal communication application. Be able to problem solve technology issues through key technology support contacts when needed.
• SAFETY: Constantly is training and coaching on safety first with the team. Assesses equipment, the environment, and work practices to ensure the team, the customer, and the brand is acting in a safe manner at all times.

Role Qualifications

Character | Work-Ethic | Cultural Fit | Experience | Education | Commitment to People | Excellence

• CHARACTER: Naturally has strong personal values and displays these through actions and words.
• WORK-ETHIC: Committed to giving exceptional effort consistently in all responsibilities.
• CULTURAL FIT: Has a strong internal "why" that aligns with us and Crumbl Headquarters, has similar values and character, and has a passion for food and baking.
• EXPERIENCE: Preferably has 1 year of business, leadership, management, and food or restaurant experience.
• EDUCATION: Prefer an associate degree or higher.
• COMMITMENT TO THE CUSTOMER & EXCELLENCE: Has a genuine desire to serve others while having an unquenchable thirst for excellence in everything you do.

We believe In

The Golden Rule & Potential

• We treat all people well, with a positive and caring servant's attitude.
• We believe in coaching everyone to their full potential.

Character, Values & Excellence

• We have high integrity and character, which builds an unbreakable level of trust.
• We are excellence driven, paying attention to every detail.
• We have grit and are bold and decisive in our actions.

Living Life, Inspiring, & Having Fun

• We enjoy life, give people hope, and have fun

Future Leadership Opportunities

• We plan to develop and promote from within for future roles that will be needed as we grow.
• We are planning on expanding Crumbl locations throughout new England and then into other states throughout the country.

"Do what you do so well that they want to see it again and bring their friends." - Walt Disney