We are currently seeking our newest innovator to join our dynamic team as a Corporate Website Manager

This is a Hybrid role that can be located in Huntsville, Alabama OR Englewood Cliffs, New Jersey

POSITION SUMMARY:

We are seeking an expert in Corporate Website Management who has a deep understanding in digital platforms and how to leverage them to create best-in-class customer experiences. The successful candidate will help drive LG’s customer- centric vision by creating strategies to provide personalized support for customer throughout their journey, whether it’s seeking information, making a purchase, or getting the most out of the product they purchased. If you have creative ideas about how to engage our audience online and have experience managing a digital team, please apply.

KEY RESPONSIBILITIES

• Responsible for bringing to life business priorities through digital story-telling, with focus on customer satisfaction and conversion
• Develop and implement strategies to constantly improve the customer experience based on analytics, insights, and trends
• Report project status and overall performance on a weekly and monthly basis
• Manage concurrent projects, deliverables, and timelines, for experience requests
• Support cross-functional teams to establish requirements and deadlines related to incoming requests for maintain and enhancement updates
• Properly communicate timelines and constraints to internal stakeholders
• Work with Content Strategy to ensure self-service content is properly executed across LG’s service channels
• Ensure content consistency across digital experiences, user journeys, templates, components and systems across LG.com
• Support and contribute to evolving governance principles, practices, guidelines and tools to ensure consistent and common digital experiences
• Advocate for the customer: Seek to understand real customer needs and be their champion when business goals, decisions or directives may affect their experience
• Partner with SEO experts to identify opportunities to increase new visitor traffic
• Supervise and coach direct reports in the performance of their duties; complete performance reviews and provide feedback to direct reports

EDUCATION/EXPERIENCE:

• Bachelor’s Degree in marketing or related field
• 2 years’ experience in a marketing or digital content role
• 4 years’ experience as a project manager or customer/digital experience manager
• Strong attention to detail, organized, efficient, and able to focus on following a task through to completion
• Excellent oral / written communication skills
• Ability to manage multiple projects and time efficiently
• Experience in analyzing large data sets and creating performance reports within Excel, Tableau or other reporting tools– required
• Experience in project management systems including Jira, Monday.com and others