Ensures confidentiality, accuracy, maintenance, and storage of complete employee data. Provides or creates reports and analyzes data that supports Human Resources leadership in effective decision-making.

Job Responsibilities

• Verifies completion, confirms proper approvals, and processes employee transactions such as transfers, terminations, exceptions to pay, promotions, demotions, status changes, retroactive pay, and payment authorizations/requests. Reviews input to ensure entries are correct and comply with the policy. Troubleshoot, research, and resolve issues in collaboration with appropriate departments (e.g., payroll). Refers complex issues to HR staff or management as appropriate.
• Manages and maintains HR center contact systems such as HR mailboxes and ticketing systems as assigned. Triages inquires, questions, and work to members of the HR team or others as needed. Escalates critical issues to management.
• Responds to basic employee inquiries. Directs inquirers to appropriate self-service information and resources. Triages higher-level or complex inquiries to SMEs, HR Directors/Business Partners, or leadership as appropriate.
• Audits data input into Human Resources systems, investigates and researches rejections and errors, and follows through with appropriate corrections to assure data accuracy and policy and legal compliance. Identifies trends or patterns in usage and errors and works with system and HR staff to review and resolve.
• Runs standard reports and extracts data to support Human Resources decision-making. Understands the data needs of leadership and can anticipate additional data elements that will support beneficial decision-making.
• Serves as employee records subject matter expert on projects and new system development and implementations, including testing, enhancement recommendations, and training as needed for new users.
• Maintains employee files and provides documents and employee information as required. Ensures operational compliance with applicable Federal and State laws and regulations. Interacts with appropriate system departments to ensure requested information is accurate and appropriate for release.
• This position accepts ownership for the provision of data and information support to Human Resources leadership. Ensures policy and regulatory compliance by providing reliable, accurate, and timely employee data. Customers include employees, managers, and other Human Resources team members.

Required Skills and Qualifications

MINIMUM QUALIFICATIONS
Requires associate degree or equivalent education.
Two years’ experience in human resources, accounting, or payroll.

Successful candidates will have experience in roles where proficiency in data accuracy and access were key responsibilities. Needs basic understanding of Human Resources and/or Payroll functions, applications, and legal environment.

PREFERRED QUALIFICATIONS
Knowledge of benefits management in the Dayforce HRIS system.
Knowledge and/or exposure to recruiting, applicant tracking, or other areas of Human Resources.
Additional related education and/or experience preferred.