About Data & Analytics:

CCB's Data & Analytics Team unifies data and analytics talent across Chase to responsibly leverage data to build competitive advantages for our businesses with value and protection for customers. The team encompasses a variety of data and analytics disciplines, from data governance and data strategy / partnerships to reporting, data science, data visualization and machine learning, and are actively engaged in ensuring impact at the front-line and for our customers through Sales, Marketing and Operations transformations. We have a strong partnership with our dedicated Technology partners, who provide us with our cutting edge data and analytics infrastructure. Joining CCB Data & Analytics means you sit in the engine that powers Chase with insights, providing an opportunity to materially impact both our customer and business outcomes. The team also offers significant learning and mobility opportunities for career development and future growth.

Position Overview:

Chase is on a mission to deliver a customer-obsessed experience by improving clock speed and providing first-class customer interactions. Across the organization, we are all committed to transforming the way we work and how we deliver value against our business objectives. We favor rapid, iterative design to "once and done" project work and prefer new design to improving on the status quo, all in a way that allows us to "plug and play" instead of depending on outdated technology builds.

To achieve that mission, we have launched cross-functional customer journey teams that enable us to continuously design, deliver and validate new functionality and foster an environment where we can quickly improve the customer experience.

The Anti-Money Laundering (AML) / Know Your Customer (KYC) Data & Analytics team (within the CCB Data & Analytics organization) is looking for a talented, highly motivated individual with strong data analysis and strategic thinking skills to support advanced analytics projects across Operations functions, channels and products. The AML/KYC Data & Analytics team is responsible for building out subject matter expertise of AML/KYC data and leveraging it to: (1) derive insights for overseeing operational processes, (2) pre-emptively detect issues before the 2nd and 3rd lines of defense, and (3) develop and implement innovative strategies and advanced analytics solutions to aid in reducing risk exposure for the Firm. We work collaboratively with all sub-Line of Business and functional area teams across CCB.

The individual will assist with and/or lead initiatives focused on improving the customer experience, through the flow of complete, timely and accurate KYC data and information that adheres to and complies with the Global AML/KYC Standards, thereby reducing risk to the Firm. S/he will be involved in all phases of the analytics lifecycle, including documenting data lineage, analysis scoping, data development, hypothesis development, data analysis, code generation to facilitate the query of various datasets and schemas, generating insights, developing and delivering presentations of findings. Our team's projects range from simple trend analysis to cross-channel analysis to prescriptive analytics. The common theme of all the projects is data mining, business judgment and collaboration to improve the customer experience while reducing risk.

You will serve as an expert in leveraging the agile process to deliver on a wide range of business and product-focused analytics including building and updating business cases, exploratory analysis to identify product enhancement opportunities, generating feature performance metrics and dashboards, and crafting data stories and presentations of key findings to stakeholders. You will also leverage enterprise data to develop the right automated data solutions using a mix of customer/KYC, account, digital, telephony, financial and operational data. You will have the opportunity to work collaboratively with partners such as Service Product Group, Claims & Disputes Product organization, Machine Learning and Intelligence Operations, Finance, Marketing, Area Product Owners, Operations specialists, and other analytics teams across CCB & Asset Wealth Management (AWM).

Responsibilities:

• Support & lead partnerships with key Ops stakeholders and Ops Product groups with strong understanding of business drivers, underlying data and processes
• Support demand mitigation programs by providing data and analytics leadership across the servicing organization
• Lead development and reporting of Ops performance metrics & KPIs. Use analytical tools such as trend analysis, segmentation, optimization, and other techniques to improve business function performance.
• Analyze customer interactions and events across a variety of channels (calls, branch, online, mobile) to better understand customer journeys and friction points
• Manage multiple deliverables focused on gaining insight into various issues and questions that often arise through our current monitoring processes as well as enhancing existing monitoring processes
• Contribute to business cases, construct test designs, and identify populations for pilot programs; analyze program performance and derive insights to help inform future customer strategies
• Prepare and deliver presentations summarizing sharp insights and conclusions, often for executives, in regularly-scheduled analytics meetings chaired by the analyst in this role
• Support the creation of dashboards and visualizations to measure the impact of implemented products and provide management with self-service tools to explore and report on current trends of key metrics
• Embrace a growth and learning mindset; curious and creative; collaborative, team-oriented and client-focused; motivated by business and technical challenges

Qualifications and Required Skills:

• 3+ years of related experience
• Bachelor's degree in a quantitative or related field required
• Graduate degree in a related field preferred
• Hands-on experience with standard data analytics tools and technologies (SQL, R, Python, SAS, Tableau, Alteryx, Hadoop, Hive, Spark, Impala, Sqoop, RDBMS, Trifacta)
• Familiarity with data mining, statistical modeling, machine learning and other advanced analytics methods
• Hands-on experience writing code and automating processes to source, transform and analyze data from multiple sources including structured and unstructured data preferred
• Experience delivering analytics solutions following an Agile (Scrum or Kanban) methodology
• Collaborate with the Area Product Owners to formulate quantifiable goals for measurement; advise on strategies and experimentation required to achieve business goals
• Able to communicate effectively with Senior leaders to enable collaboration, decision-making, and transparency, with great presentation skills
• Entrepreneurial drive, ability to analyze problems, design solutions, and communicate effectively and confidently with relevant stakeholders to influence and gain buy-in across various job functions
• Comfortable making decisions under uncertainty and ambiguity, and proven ability to structure problems and develop analytical frameworks while addressing business and technical risks
• Self-motivated, goal-oriented, and able to manage and deliver in an innovation-driven and fast-paced environment
• Flexibility/adaptability, ability to listen and defend or change direction based upon team and stakeholder consensus
• Superior judgment to mitigate risk, and to foster an environment where risk/control issues are escalated and trends are anticipated and identified
• Acting with integrity, and protecting our company, clients and customers

Chase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as any mental health or physical disability needs.

The health and safety of our colleagues, candidates, clients and communities has been a top priority in light of the COVID-19 pandemic. JPMorgan Chase was awarded the "WELL Health-Safety Rating" for all of our 6,200 locations globally based on our operational policies, maintenance protocols, stakeholder engagement and emergency plans to address a post-COVID-19 environment.

As a part of our commitment to health and safety, we have implemented various COVID-related health and safety requirements for our workforce. Employees are expected to follow the Firm's current COVID-19 or other infectious disease health and safety requirements, including local requirements. Requirements include sharing information including your vaccine card in the firm's vaccine record tool, and may include mask wearing. Requirements may change in the future with the evolving public health landscape. JPMorgan Chase will consider accommodation requests as required by applicable law.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set, and location. For those in eligible roles, discretionary incentive compensation which may be awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

Equal Opportunity Employer/Disability/Veterans