Consumer Affairs Case Coordinator

Full Time
Fountain Valley, CA
Posted
Job description
Start working the way you have imagined with Top Automotive Manufacturer!
Volt is immediately hiring for a Consumer Affairs Case Coordinator in Fountain Valley, CA.
Hybrid Opportunity (3 days onsite/2 days remote) – Fast growing organization with room to advance! Voted top company in OC.
As a Consumer Affairs Case Coordinator you will:
  • Provide the highest level of service and support to customers that have experienced a safety issue or concern with their vehicles, ensuring customer satisfaction and retention.
  • Provide service and support to customers through effective and efficient case management.
  • Investigate and analyze customer safety and product liability claims, and quickly resolve them.
  • Communicate directly with customers to ensure any and all issues are quickly addressed.
  • Work collaboratively with members of the North America Safety Office and Legal teams to address issues of concern.
  • Work collaboratively with regions/dealers/vendors to address issues of concern quickly and efficiently.
  • Assist in preparation of regular reporting of case activity on a weekly and monthly basis.

This is a full time, temporary assignment expected to last 5 months, possibly longer. It also offers a foot in the door of a top company know to hire our top talent. Hours are M-F from 8am – 5pm with the flexibility to work hybrid, 3 days onsite and 2 days remote. Only local candidates will be considered at this time.
The ideal candidate will have:
  • 2 – 3 years of customer service experience
  • Automotive industry experience is preferred not required
  • Strong proficiency using MS Office
  • Excellent verbal and written communication skills with the ability to effectively communicate with operations team

Pay Rate: $24-25/hr
** Pay range offered to a successful candidate will be based on several factors, including the candidate's education, work experience, work location, specific job duties, certifications, etc.
Qualified candidates should APPLY NOW for immediate consideration! Please hit APPLY to provide the required information, and we will be back in touch as soon as possible.
Benefits: Volt offers benefits (based on eligibility) that may include the following: health, dental, vision, term life, short term disability, AD&D, 401(k), Sick time, and other types of paid leaves (as required by law), Employee Assistance Program (EAP).
Volt is an Equal Opportunity Employer and prohibits any kind of unlawful discrimination and harassment. Innova Solutions is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment on the basis of race, color, religion or belief, national origin, citizenship, social or ethnic origin, sex, age, physical or mental disability, veteran status, marital status, domestic partner status, sexual orientation, or any other status protected by the statutes, rules, and regulations in the locations where it operates. If you are an individual with a disability and need a reasonable accommodation to assist with your job search or application for employment, please contact us at Please indicate the specifics of the assistance needed. Volt does not discriminate against applicants based on citizenship status, immigration status, or national origin, in accordance with 8 U.S.C. § 1324b

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